Senior UX Researcher, Agentic AI

About the teamThe UX Research team sits within a multidisciplinary team of researchers, Zillow Research & Insights (ZRI), which includes Customer and Partner Insights Strategists, UX Researchers, Behavioral Scientists, and Population Scientists. We all play a significant role within the greater product and marketing organizations. ZRI sits within Zillow Experience Design (ZxD), a fast-paced, collaborative, and driven product design team. We’re a tight-knit, fun-loving, and upbeat group.
We build useful, usable, and innovative experiences for Zillow customers and partners. These experiences live across web, mobile, and internal software platforms.
Our team cares deeply about solving problems for real people – customers, co-workers, and everyone else. We seek to make everything a little better than we found it.

About the role

As a Senior UX researcher partnering with our Agentic AI team, you'll shape new agentic experiences aimed at radically simplifying real-estate. You'll work with designers, design technologists, engineers, scientists, and product managers to continuously learn and strategically inform the experiences we build. Our mission is to make Zillow the most-loved place to discover, buy, sell, and rent a home.

Responsibilities:

• Apply appropriate qualitative and quantitative research methods to identify and evaluate agentic experiences

• Synthesize and frame user needs to guide product strategy and innovation

• Lead multiple projects independently in a dynamic, fast-paced environment

• Drive your own research roadmap and regularly collaborate with designers, design technologists, engineers, scientists, product managers, and other researchers

• Uphold responsible AI development practices to ensure ethical, transparent, and fair usage of AI technologies - both for internal partners and for our shared end customers

• Travel to in-person collaboration sessions and team building events ~6-8 weeks per year

• Contribute to Zillow’s UXR community, learn, grow, and have fun!

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $145,500.00 - $232,500.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 5+ years executing UX research in product-focused environment

• Experience shaping AI-first products, including but not limited to LLM-based interfaces

• Expertise in mixed methods, with fluency in quantitative approaches (e.g. large-sample surveys) and in qualitative techniques (e.g., facilitating interviews)

• Expertise with data analysis using R or Python and familiarity with SQL

• Proven track record thriving in a fast-paced, collaborative environment exploring ambiguous opportunity areas

• Systems thinker adept at rethinking processes, scaling thinking, and finding a path forward

• An ownership mindset; act as a strategic operator, not just a researcher

• Hands-on experience experimenting with AI tools in research workflow and curiosity about AI industry trends 

• Nice to have: Experience evaluating probabilistic experiences, experience ‘showing ideas’ and building stimuli through rapid prototyping

Here at Zillow, we value ALL candidates with a diverse set of backgrounds, experience, and skills. If you have experience and meet at least some of the criteria, we encourage you to apply!

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.