Account Manager

Omniscient Digital is an organic growth agency that partners with ambitious B2B SaaS companies like SAP, Adobe, Loom, and Hotjar to turn SEO and content into growth engines.

About this role

We’re hiring an Account Manager to own client relationships and drive growth outcomes across a portfolio of B2B SaaS accounts.

This role will be accountable for client retention, net revenue retention, and overall satisfaction. Success means turning SEO and content into measurable pipeline, securing renewals, and surfacing smart expansion opportunities.

This is a high-visibility role suited for an agency-seasoned SEO or organic growth strategist who loves building long-term partnerships and shaping the client experience. You’ll translate delivery into business impact, influence executives, and guide accounts toward growth.

The role reports directly to the Head of Client Success and has the opportunity to evolve into a team lead position as the team scales.

We require work hours to overlap at least 3 hours with US Eastern Time.

Your responsibilities will include …

• Own client relationships: Serve as the primary point of contact for senior stakeholders. Run sharp meetings, set clear agendas, send timely recaps, and drive quarterly business reviews that connect results to business outcomes.

• Executive communication: Frame trade-offs, handle objections in the moment, and turn data into persuasive narratives that protect and grow accounts.

• Retention & expansion: Own renewals and upsells. Forecast value, build QBR/EBR decks, align on scope and budget, and manage change orders. Track expansion pipeline by account with clear probabilities and next actions.

• Project and delivery oversight: Coordinate internal SEO, content, and link building teams to ensure deadlines are met. QA deliverables and provide high-level context before presenting to clients. Track progress against KPIs and proactively address blockers.

• Growth strategy partner: Collaborate with Organic Growth Strategists, Editorial Leads, and Leadership to identify and pitch new opportunities across SEO, content, CRO, and GEO. Connect roadmaps to client revenue and retention priorities.

• Escalation management: Act as the first line for client issues. Diagnose situations, propose solutions with trade-offs, pull in Executive Sponsors as needed, and close the loop with a prevention plan.

• Narrative building: Surface wins and insights that tie SEO and content to closed-won deals, pipeline, and revenue. Make sure every client sees the ROI of working with Omniscient.

• Enablement: Provide Loom walkthroughs, working sessions, and light training so client teams can act confidently on recommendations.

• Continuous improvement: Document lessons, playbooks, and case studies that help us improve client outcomes and scale the function.

• 5+ years in SEO, content marketing, CRO, or organic growth — with strong agency experience required.

• Proven ability to translate delivery into business outcomes for executives (CEOs, CMOs, VPs).

• Skilled in renewals and expansions — you can frame value, handle objections, and secure budget.

• Strong communication skills — from crisp executive decks to live strategy discussions.

• Comfortable owning the commercial conversation while partnering with delivery specialists on the details.

• You think like a driver: organized, accountable, and relentless about moving work forward.

• High standards for yourself and others; you seek and give feedback with candor.

• Attentive to detail (the passcode is clientgrowth2025)

• Risk-minded and solution-oriented: you anticipate challenges, weigh trade-offs, and present clear paths forward.

• You’re not an asshole. We spend our days working closely with clients and teammates — empathy, respect, and collaboration matter.

• You’ll continue to develop your skills in architecting, executing, and communicating growth strategies at an executive level.

• You’ll work with a smart team to build and deliver programs that leverage SEO, content marketing, conversion optimization, and demand generation to generate business results for multiple fast-growing, well-known tech companies.

• You’ll hone your executive presence and communication skills and feel comfortable and confident presenting to and pitching C-suite executives.

• You can work from anywhere — we’re a 100% remote company.

• You’ll have opportunities to take on more responsibility and grow the business.

• You’ll have the option to travel with us to annual team retreats and workshops.

• We offer competitive benefits:

  • Competitive pay

  • Opportunity for profit sharing after one year of employment

  • Medical, dental, and vision insurance

  • 401k with employer match

  • Unlimited PTO

  • Learning and development budget

  • Monthly networking stipend

  • An environment to grow your skills, confidence, and career

Ready to apply?

Keep scrolling to submit your information. We’re excited to meet you!

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We know the confidence gap and imposter syndrome (yes, we have it, too) can sometimes hold us back from applying for a job. But there’s no such thing as a "perfect" candidate. Omniscient Digital is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if the idea of this role excites you.

Omniscient Digital is an equal opportunity employer. We ensure equal opportunity and all candidates are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected characteristics.

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About Omniscient Digital

Omniscient Digital is an organic growth agency that partners with ambitious B2B SaaS companies like SAP, Adobe, Loom, and Hotjar to turn SEO and content into growth engines.

We pride ourselves on being lean, agile, and experimental. Our team thrives on R&D and innovation, always exploring the smartest ways to deliver exceptional results. We believe in a culture of building and shipping — whether it’s client deliverables, new services, or internal tools that keep us ahead of the game.

If you’re looking for a role where you’ll tackle challenging problems, work with ambitious brands, and help shape the future of organic growth, let’s talk.

Learn about the principles that drive how we work and build a company.

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