ServiceNow UX/UI Architect

Our Mission

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers.  Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We are #GoingBeyond  

Come join our Crew!

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Your Career

NewRocket is looking for a UX/UI Architect to lead, coach, and mentor a team of talented UX/UI Designers who provide the design and UX strategy for our customers. The UX/UI Architect will guide and build successful teams by fostering an environment of trust, collaboration, and high-performance. The UX/UI Architect will be responsible for designing and executing a UX Strategy and delivering innovative solutions on complex professional services projects.

Your Impact

• Lead the UX strategy and design process for ServiceNow implementations based on requirements and business objectives (e.g., portals, Now Mobile Apps)
• Design, document and present UX flows, wireframes, mockups, and high-fidelity prototypes
• Collaborate with developers to ensure pixel-perfect implementation within ServiceNow constraints
• Delivery measurable, positive results within the client and team's timeline, budget and scope
• Work with product owners and consultants to conduct user research and usability testing
• Champion accessibility (WCAG) and responsive design best practices
• Guide customers through design reviews and UI/UX governance
• Lead workshops with clients, end users and project teams to define system requirements, problems, and goals
• Create and evolve client roadmaps related to end-user experiences
• Help mentor junior designers or front-end developers

Your Experience

• • 8+ years of UX/UI design experience, preferably in enterprise software or SaaS 
  • ServiceNow experience is highly preferred but not required (Service Portal, Now Mobile, or Employee Center) 
  • Proficient in design tools (Figma, Adobe XD, Sketch, etc.) 
  • Strong knowledge of HTML, CSS, and how UX maps to ServiceNow’s theming system 
  • Ability to understand platform constraints and creatively work within them 
  • Familiarity with Agile and Design Thinking methodologies 
  • Excellent communication facilitation, and presentation skills and stakeholder management skills 
  • Ability to assess and mitigate risk 
  • Thrives in dynamic, quickly evolving environments

Education:

• Bachelor's degree in Design or related field or demonstrated work experience

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace.  We value and celebrate diversity, believing that every employee matters and should be respected and heard.   We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact  hr.us@newrocket.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf