Software Instructional Writer Intern

At Apiture, our mission is to empower financial institutions to know and serve their clients with the care of a traditional community institution at the scale, speed, and efficiency required in today’s digital world. With hundreds of clients throughout the U.S., we deliver comprehensive online and mobile solutions that support banks and credit unions, ranging from small community financial institutions to new, innovative direct banks.

Summary:
We are looking for a talented Software Instructional Writer Intern to focus on writing new product release notes, new product documentation both internal and customer facing while making use of AI and other tools to help in this process. Assist with improving our documentation processes along with direct documentation improvements along a variety of mediums and use cases including but not limited to implementation guides, workbooks, and training materials. Please see below for more about what this person will be responsible for as well as our requirements for the role.

Location (Wilmington, NC, Austin, TX, Remote):
We have offices in Wilmington, NC and Austin, TX and while some positions need to be office based, we will also consider remote candidates in our preferred time zones of CST/EST.

Responsibilities:

• Serve as the Software Instructional Writer Intern focusing on writing and updating technical documentation, product documentation and release notes for Online and Mobile banking platforms making use of AI.
• Rapid understanding of Apiture implementation protocols and assessment of existing documentation processes and content across multiple mediums
• Improve documentation as prioritized by solution needs
• Recommend and implement the process for documentation management and related system

Requirements:

• Rising junior or senior pursuing a bachelor’s degree in technical writing or related field of study.
• Ability to work up to 25 hours per week.
• Demonstrated knowledge and experience in technology and software is required
• Able to demonstrate writing/ editing skills, able to explain complex concepts concisely and accurately 
• Strong communication skills, both written and verbal
• Ability to manage multiple priorities in a fast-paced environment
• Knowledge of AI and its use along with prompt management when using the tool to write.