As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
How You Will Contribute:
Reporting under Senior Director Chief Architect - Architecture Delivery Office as Senior Leader, IT Architecture you will be responsible for understanding customer requirements, designing scalable and efficient Salesforce solutions, and leading the implementation of solutions that drive sales effectiveness and revenue growth. You will collaborate with cross-functional teams to deliver successful outcomes for our customers.
- Requirements analysis: Gather and analyze customer requirements and translate them into scalable and efficient informed Salesforce Sales solutions.
- Solution Design: Design and architect end-to-end Salesforce solutions for Sales, covering lead management, opportunity tracking, account management, and sales forecasting that meets business needs and aligns with enterprise standards.
- Stakeholder communication:
- Collaborate with sales teams to identify pain points and propose innovative solutions to address their needs whilst being able to translate technical details into business terms.
- Collaborate with cross-functional teams to ensure successful delivery of projects, meeting customer expectations and business objectives.
- Solution Support:
- Lead the implementation of Salesforce Sales solutions, including configuration, customization, Proof-of-concepts, and integration with other systems, ensuring compliance and performance requirements are met.
- Provide technical guidance and support to development teams, ensuring best practices are followed in Sales solution design and implementation.
- Conduct system testing and assist with user acceptance testing to ensure the quality and reliability of the implemented solutions.
- Act as a trusted advisor to customers, providing guidance on Salesforce Sales solutions and industry best practices.
- Assist in the creation of technical documentation and training materials for customers and internal teams.
- Solution Lifecycles: Stay up to date with the latest solution systems features, releases, and best practices, with a specific focus on Sales solutions.
The Must Haves:
- Bachelor's degree in computer science, Information Systems, or a related field. Master's degree is a plus.
- Minimum of 5 years of experience as a Salesforce Solutions Architect or a similar role, with a demonstrated strong focus on Sales solutions.
- Extensive experience in designing and implementing end-to-end Salesforce (and similar or connected systems) Sales solutions, including lead management, opportunity tracking, account management, and sales forecasting.
- In-depth knowledge of Salesforce Sales Cloud and related features, such as reports and dashboards, sales automation, and flows.
- Experience with Salesforce Lightning, Apex, Visualforce, and other development tools.
- Familiarity with CRM, marketing automation, and quoting tools integration with Salesforce.
- Excellent problem-solving and analytical skills, with the ability to translate complex requirements into business practical solutions.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and customers.
- Salesforce certifications such as Certified Technical Architect (CTA) or Certified Application Architect (CAA) are highly desirable.
- Proven track record of successful Salesforce Sales solution implementations and customer satisfaction.
- Some additional tools familiarity below is a plus:
Marketo, Adobe (Experience platform), PowerBI, quoting tools, Revenue Cloud, bid tools, Oracle, JIRA, Snowflake, HighSpot, Totango...
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Pay Range:
The annual pay range for this position in Canada is 128,000 - 198,000 CAD
The annual pay range for this position in US is $141,700 - 226,300
Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
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