Solutions Architect

You remember the first time you wired two systems together and suddenly… It worked.
Maybe it was a webhook firing correctly, a Slack integration you debugged into existence, or that first moment when a chaotic ticketing workflow finally made sense because you redesigned it.

That spark — “I just made this whole thing click” — is probably still what keeps you in technical customer-facing work. If architecting simple, elegant solutions out of messy environments gives you the same joy today that it did years ago, we’ve got a role you’re going to love.

At Fixify, we’re reimagining the IT help desk — the constant context switching, the crowded queues, the operational pressure that never really stops. We believe the teams doing this work deserve tools that make their jobs smoother, faster, and more human. And the Solution Architect is the person who brings that possibility to life for customers for the very first time.

As a Solution Architect, you’re the bridge between “I think Fixify could help” and “Wow, this is already changing how we work.” You’ll design architectures that reflect real-world workflows, build demos that feel like the customer’s environment (not a generic sandbox), and guide teams through the integration decisions that unlock actual value.

You’ll sit at the intersection of Sales, Customer Success, Engineering, and Operations — translating, simplifying, clarifying, and stitching together the details that make a big impact. If navigating complexity with a calm brain and a whiteboard marker feels like your natural state, this is your team.

We believe that great technical delivery isn’t about complexity — it’s about clarity. And we think there’s a place at the center of that for you.

• Surround you with teams who genuinely care — about our customers, our craft, and each other.
• Give you ownership of the environments, integrations, and workflows that shape the customer experience from Day 1.
• Offer a front-row seat to how AI is transforming IT operations — and let you influence how customers adopt it.
• Provide real variety: pre-sales design, architecture sessions, debugging a permissions issue, improving playbooks.
• Support your growth as we build out scalable implementation and professional services practices.

• Lead discovery sessions that turn ambiguous workflows into crisp technical requirements.
• Build demos, POCs, and simulations that help customers see Fixify working for them.
• Design integration architectures across ticketing systems, Slack, IAM, and related tools.
• Configure, test, and validate integrations so customers onboard with confidence.
• Translate complex concepts into simple explanations for AEs, CSMs, engineers, and customer administrators.
• Handle technical escalations with clarity, ownership, and a path-forward mindset.
• Help shape repeatable implementation processes and early professional services patterns.

• 3–5 years in a customer-facing technical role (Solutions Engineer, Implementation Consultant, Systems Architect, etc.).
• Experience with IT or SaaS tooling — ticketing systems, collaboration tools, or integration workflows.
• Comfort working hands-on with APIs, permissions, configuration, and debugging.
• A communication style that makes technical decisions feel simple and approachable.
• A mindset built around clarity, structure, and helping people move forward.