The Solutions Engineer will collaborate with customers after implementation, guiding them in building data solutions and ensuring success with RudderStack's platform. Responsibilities include technical consulting, troubleshooting, documentation, and advocating for customer needs.
About RudderStack
RudderStack is a warehouse-native customer data platform enabling companies to collect, govern, and activate real-time customer data for analytics, personalization, and AI-powered/agentic applications.
Backed by S28, Kleiner Perkins, and Insight Partners, RudderStack is trusted by leading AI-native companies such as Lovable, Hex, n8n, Vercel, and Seamless, along with multiple Fortune 100 global enterprises.
About the role
- As a Post-Sales Solutions Engineer at RudderStack, you will bridge the gap between technical product capabilities and customer success. You will work closely with the Customer Success, Product, and Engineering teams to remove technical barriers, guide customers in building and scaling their data pipelines, and drive adoption of advanced use cases. You will act as a trusted advisor to customers, helping them architect solutions that leverage RudderStack effectively.
- This role is ideal for a technically skilled individual who enjoys working closely with customers and translating business needs into scalable data solutions.
What you'll do
- Partner with customers post-implementation to ensure smooth onboarding, adoption, and success with RudderStack’s platform.
- Act as a Data Consultant by leading technical discussions and solution design sessions to align customer data architecture with business goals.
- Troubleshoot and resolve complex integration or data pipeline issues in collaboration with Product and Engineering.
- Provide best-practice guidance on data collection, transformation, and routing across warehouses and destinations.
- Create technical documentation, playbooks, and training materials to accelerate customer enablement.
- Act as a customer advocate by sharing feedback and feature requests with internal teams.
- Measure and improve key outcomes such as time to value, feature adoption, and customer satisfaction.
Qualifications
- 3 - 5 years of experience in solutions engineering, customer success engineering, or similar technical customer-facing roles.
- Solid understanding of data pipelines, ETL/rELT processes, APIs, and modern data warehouses (e.g. Snowflake, BigQuery, Redshift).
- Proficiency in SQL and familiarity with at least one scripting language (Python or JavaScript preferred).
- Strong problem-solving and troubleshooting skills, with the ability to explain complex concepts clearly to varied audiences.
- Excellent communication and collaboration skills; comfortable working with both technical and business stakeholders.
- Self-motivated, adaptable, and eager to learn in a fast-paced, remote-first environment.
The compensation range for this position is $115,000–$150,000. The total compensation package also includes stock options and a comprehensive benefits package. Actual compensation will depend on your location, skills, experience, and qualifications.
Top Skills
APIs
BigQuery
Elt
ETL
JavaScript
Python
Redshift
Snowflake
SQL
Similar Jobs
Cloud • Fintech • Food • Information Technology • Software • Hospitality
The Bilingual Business Development Representative generates new business sales, primarily in Mandarin, through outreach like calls and emails, researching restaurants for Toast's platform.
Fintech • Real Estate • Software • Financial Services • PropTech
Manage accounting for Hometap's investment entities, collaborate with third-party firms for valuations, and ensure accurate financial reporting and compliance.
Top Skills:
Asc 820Asc 946Fund Accounting SystemsExcel
Healthtech • Pet
Oversee onboarding of veterinary clinics onto Vetcove's platform, manage implementation projects, train clients, and collaborate cross-functionally.
Top Skills:
Project Management ToolsSaaS
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
