Solutions Engineer

Solutions Engineer

Location: Hybrid / New York, NY

As a Solutions Engineer at Estuary, you’ll work directly with our founding team to help companies unlock the power of their real-time data. Your work will directly shape how users harness their real-time data, driving our product's development and creating seamless user experiences.

Working at the intersection of engineering, product, and customers, this role offers the unique opportunity to influence Estuary’s product roadmap while ensuring a smooth and impactful experience for our users.

We’re looking for individuals with an insatiable curiosity to dive into technical challenges and an empathetic approach to making complex concepts accessible to others. This role is perfect for someone who thrives in a startup environment and seeks the freedom to implement ideas without the constraints of a larger company.

As a Solutions Engineer, you’ll play a crucial role in shaping the trajectory of a growing company, with the flexibility to chart your path and take your career to the next level.

Responsibilities:

• Focus on solving specific customer pain points to create a seamless end-to-end experience.
• Lead discovery of user challenges, translating insights into actionable product strategies.
• Develop technical documentation of customer requirements and maintain internal resources.
• Actively engage in user-support channels, addressing questions and issues raised by Estuary users.
• Provide hands-on technical support, conducting independent investigations when needed.
• Build strong relationships with customers to act as a trusted conduit, influencing their data strategy.
• Develop a perspective on customer and market trends, sharing insights directly with our founding team to influence product direction.
• Gather and articulate technical feature requests to improve product alignment with customer needs.

What We’re Looking For:

• Takes ownership of global customer requests, recognizing that timely support across timezones enables customer success and helps Estuary grow.
• You're deeply committed to building at a fast-paced startup, far beyond a typical 9 to 5 job.
• Bachelor's degree in computer science, data science, or related field, or equivalent technical and business experience.
• Exceptional written and verbal communication skills.
• Strong interpersonal and relationship-building abilities.
• A natural teacher with empathy for technical and non-technical users, and a genuine desire to make complex topics accessible.
• Solid understanding and hands-on experience with two or more programming languages (e.g., Python, SQL, JavaScript) or equivalent technical skills.
• Experience collaborating effectively with both technical and non-technical stakeholders.
• Ability to balance customer-centric thinking with strong technical expertise.
• Experience working in startup environments is strongly preferred.

Why Estuary?

• Collaborative, ambitious, high performing team that’s passionate about data and pushing the envelope in technology.
• Early-stage startup: your limit is your imagination, not your job description.
• Remote-first culture with autonomy: work flexibly from anywhere.
• Quarterly offsite meetings in fun locations like Miami, Boulder, and Austin.  Getting to know each other as a team is crucial to our success! 
• Competitive salary, equity, and benefits package.

If you’re passionate about solving complex problems, helping customers succeed, and building for scale, we’d love to hear from you!