Solutions Engineer (pre-sales)

About the Customer Success & Solutions Engineering Team

Mixpanel’s Customer Success & Solutions Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive our customer’s business outcomes. We work with prospects and customers throughout the customer journey to understand what drives value and serve as the technical counterpart to our Sales organization to deliver on that value. 

You will partner closely with Account Executives, Account Managers, Product, Engineering, and Support to successfully roll out self-serve analytics within our customer’s organizations, help the customer manage change, execute on technical projects and services that delight our customers and ultimately drive ROI on the customer’s Mixpanel investment.

About the Role

Our SEs are inquisitive, collaborative, and able to articulate the technical capabilities of Mixpanel to developers and product managers, while also helping communicate business value to stakeholders.

In your first month, you’ll ramp on Mixpanel’s features, functionality, and implementation patterns. You’ll shadow customer calls and demos with Sales Engineers and Account Executives while learning how to position Mixpanel effectively. You’ll also become familiar with Mixpanel’s internal tools and processes.

Within your first three months, you’ll begin supporting active deal cycles alongside Account Executives and senior SEs. You’ll assist with technical discovery, contribute to demos, and help evaluate customer use cases. You’ll also start engaging with customer stakeholders to understand their goals and how Mixpanel can support them.

Over time, you’ll take ownership of defined portions of the sales cycle, including delivering standard demos, supporting technical validation, and contributing to proof-of-concept projects. You’ll help scope and execute these projects with guidance—supporting areas like data ingestion approaches, instrumentation, and success criteria.

Responsibilities

• Support Sales Engineers and Account Executives in deal cycles, contributing to technical discovery and solution design
• Deliver standard and semi-customized product demos to prospects
• Assist in qualifying customer use cases and identifying opportunities where Mixpanel can provide value
• Contribute to proof-of-concept projects, including setup, execution, and documentation of results
• Provide guidance on implementation best practices, including instrumentation and data structure
• Collaborate with internal teams (Sales, Product, Engineering, Support) to ensure a smooth customer experience
• Build relationships with customer stakeholders and respond to technical questions
• Capture and share customer feedback with internal teams to inform product improvements

We're Looking For Someone Who Has

• Ability to communicate with both technical and non-technical stakeholders
• Some experience supporting technical sales cycles, customer implementations, or consulting engagements
• 3+ years of experience in Sales Engineering, Customer Success, Solutions Consulting, or a related role
• Working knowledge of data concepts such as SQL, event tracking, or analytics tools
• Familiarity with databases or cloud data warehouses (e.g., Snowflake, BigQuery, Redshift)
• Strong problem-solving skills with the ability to work on moderately complex, well-defined problems
• Solid communication and presentation skills
• Ability to manage multiple workstreams with guidance
• Interest in learning and applying new technologies, including AI tools
• Willingness to travel as needed

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