Sr. Analyst, Web & App Experience

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster®  and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ®  app daily.

Roles and Responsibilities:

• Act as the strategic lead across digital merchandising and conversion optimization initiatives, ensuring alignment to revenue growth and business objectives

• Own and manage the team’s roadmap and prioritization framework, balancing impact, effort, and timing across competing initiatives

• Partner with merchandising and digital experience analysts to guide day-to-day execution, providing direction, feedback, and support to ensure high-quality outcomes

• Identify and size revenue growth opportunities across the user journey, including product discovery, PDP performance, and checkout funnel optimization

• Synthesize data from multiple sources (merchandising, conversion, traffic, and customer behavior) to develop actionable insights and inform strategic decisions

• Establish and track key performance indicators across merchandising and conversion, ensuring efforts are aligned to measurable business impact

• Facilitate cross-functional alignment with marketing, product, UX/design, and IT teams to ensure initiatives are properly scoped, prioritized, and executed

• Lead planning and intake processes for new requests, ensuring work is aligned to business priorities and team capacity

• Oversee execution of key initiatives, ensuring timelines, dependencies, and deliverables are clearly defined and met

• Provide regular updates to stakeholders on performance, roadmap progress, and impact of key initiatives

• Identify gaps in processes, tools, or capabilities and recommend improvements to increase team effectiveness and efficiency

• Act as a thought partner to leadership, contributing to strategic planning and long-term digital growth initiatives

• Help oversee SEO optimization efforts across the site, identifying and executing high‑impact initiatives that expand organic search visibility

• Support the Senior Manager in leading cross-channel collaboration across SEO, Brand, Paid Media, and CRM, ensuring alignment on strategy, execution, and performance

• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams

• Protect Chamberlain Group’s reputation by keeping information confidential

• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies

• Contribute to the team effort by accomplishing related results and participating on projects as needed

Requirements

• 4+ years of web strategy and site management experience
• 4+ years of experience in digital merchandising, eCommerce, website or app management
• 3+ years' experience with Google Analytics (GA4) or similar tools
• 2+ years using content management systems
• 2+ years' experience with A/B testing or UX optimization
• BS/BA in Marketing, Business, Analytics, or related field
• This is a Hybrid role based in Oak Brook, IL

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.  

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.