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Healthtech
The Senior Customer Support Specialist manages the escalation process, analyzes trends, solves client issues, and guides team members to improve customer satisfaction.
Artificial Intelligence • Retail • Software
The Customer Support Specialist manages customer support issues, ensuring timely resolution and providing exceptional service while addressing technical queries and guiding customers.
Top Skills:
FreshdeskJIRAMS OfficeSQLZendesk
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Provide production support for Salesforce CRM and workflow platforms (Bizflow/Pega), manage incidents end-to-end, perform root cause analysis, monitor jobs and integrations, support releases and operational readiness, coordinate across teams, and drive continuous improvements to reduce incidents and improve platform stability.
Top Skills:
Salesforce,Bizflow,Pega,Salesforce Service Cloud,Splunk,Apis,Deployment Pipelines
Description:
Senior CSR position handling more complex or escalated customer inquiries. (posted on job boards)
Responsibilities:
- Handle escalated customer and provider inquiries across channels.
- Research and communicate resolutions to service issues.
- Assist with intake and resolution of complex cases.
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
