Sr. Customer Success Manager - Central

As a Senior Customer Success Manager, you will manage a portfolio of high-value customers, helping them achieve measurable business outcomes while driving product adoption and satisfaction.

You will serve as a trusted advisor, ensuring customer retention and growth by aligning our solutions to their evolving business needs. In this role, you’ll work closely with cross-functional teams including Product, Sales, and Support to ensure seamless customer experience.

You bring a strong track record of strategic engagement, problem-solving, and account management, and you're comfortable managing multiple priorities in a fast-paced environment.

Key Responsibilities Strategic Customer Management

• Own day-to-day relationships and success planning for a portfolio of strategic or high-impact accounts.

• Collaborate with customers to define goals, success metrics, drive adoption plans and ensure long-term satisfaction and retention.

• Drive product adoption and identify opportunities for value expansion and renewal.

• Act as a trusted advisor to customers, connecting their objectives with our product capabilities. Customer Advocacy & Engagement

• Partner with internal teams (Sales, Product, Support) to advocate for customer needs.

• Deliver regular business reviews, and success plans. • Identify and mitigate risks proactively, ensuring customer satisfaction and retention.

Process & Best Practices

• Leverage and contribute to customer success playbooks and templates.

• Share feedback with internal teams to help improve products, services, and customer experience.

• Identify patterns across accounts to suggest scalable improvements or new approaches.

Qualifications

• 5–7+ years of experience in Customer Success, Account Management, or related roles in SaaS or enterprise software.

• Proven ability to manage complex customer relationships and deliver results.

• Strong communication and relationship-building skills, with an ability to influence across different roles and levels.

• Experience working cross-functionally with Sales, Support, and Product teams.

• Familiarity with tools such as Salesforce, Gainsight, or other CSM platforms.

• Industry expertise relevant to our customer base

• Strong organizational and time-management skills; able to manage multiple priorities effectively. What Success Looks Like

• Customers and colleagues see you as a reliable and strategic partner.

• You maintain high retention and satisfaction across your portfolio.

• You proactively identify and close growth opportunities through strong customer engagement.

• You consistently contribute to team knowledge-sharing and execution of best practices.

Travel:

10-15% travel anticipated

Location:

Candidates located in CST time zone are preferred to manage Central accounts

The anticipated salary range for this role is $115,000-$130,000 USD.

Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.

As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD):

Base salaries for employees based in other locations are competitive for the employee’s home location.

Benefits Overview

1. Health and wellness coverage: Medical, dental, and vision insurance

2. Disability coverage: Short-term and long-term disability

3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)

4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children

5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account

6. Financial security: 401(k) Savings and Investment Plan with company matching

7. Time off benefits: Flexible vacation policy

8. Holidays: 8 paid holidays annually

9. Sick leave

10. Parental support: Paid parental leave

11. Employee Assistance Program (EAP) and Care Counselors

12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options

13. Health Savings Account (HSA) with employer contribution

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.  

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact [email protected] or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations.  NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.