Sr Director of Systems Operations (Remote)

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
 

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.

The Senior Director of System Operations, Revenue Operations, will lead the strategy, management and optimization of systems, process and tools that support the entire GTM lifecycle, from lead generation through customer retention. This role combines revenue operations leadership with enterprise application product management, overseeing a team of product/system managers who own the roadmap and execution of GTM systems. You will ensure alignment of technology platforms, business processes and revenue strategy to improve efficiency, scalability and revenue growth. You will be the key partner to our IT organization. This position will report to the VP of Revenue Operations, HED.

• Lead Revenue Operations initiatives by defining and delivering the system strategy for GTM teams supporting the full marketing, sales and cs lifecycle, including marketing cloud, CRM, forecasting and pipeline management.
• Drive continuous improvement, system simplification and adoption of tools to enhance user experience and operational efficiency.
• Oversee vendor relationships and system implementations, ensuring timely delivery and high – quality solutions.
• Partner with the business leads prioritizing system requirements, translate business requirements into functional and technical specifications for IT and vendor teams.
• Track, measure and report on the impact of revenue operations initiatives pipeline health and business outcomes.
• Work with centralized analytics team on data strategy and governance of CRM.
• Build, lead and develop a high-performing team of product/system managers responsible for systems process improvements across sales, marketing and cs.

• Bachelor’s degree required
• 10+ years’ experience with systems, enterprise applications, or revenue operations
• Track record of leading major transformations integrating systems, decommissioning and enhancing.
• Strong business knowledge of sales processes, pipeline management, forecasting and revenue operations a must.
• Excellent problem-solving, communication skills and ability to interact with executives.
• Salesforce.com certification required

Cengage Group's Higher Education business, Cengage, supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. In the US, we offer Cengage Unlimited and Cengage Unlimited for Institutions. We help instructors be better teachers, we help institutions solve problems and we empower students to leverage the power and joy of learning to transform lives.

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.
 

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at [email protected].
 

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.  Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

In this position,  you will be eligible to participate in the company’s discretionary incentive bonus program.  This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below.