Sr. Instructional Designer

Essential Job Duties

• Design & Development
• Utilize instructional design principles and adult learning theories to create engaging and effective education & adoption content and experiences.
• Ensure content and experiences are learner-centric, interactive, and aligned with objectives.
• Create templates for design tools to ensure compliance with branding and modern design standards.
• Evaluate content created inside and outside the Instructional Design team for brand compliance, accessibility, and correct use of adult learning concepts.


• AI Utilization
• Utilize and implement AI tools as part of your workflow to increase efficiency and accuracy.
• Leverage AI automations to deliver effective, high quality learning content to our internal and external audiences.


• Content Creation
• Design and create various forms of educational & adoption content that provide users with ample opportunities to learn and upskill (e.g., videos, written content, in-app tutorials, multimedia assets, webinars, interactive exercises, presentations, etc.), considering different roles/personas, use cases, levels of experience and technical ability, unique ways of learning, and more.
• Independently manage large scale projects from intake to delivery with minimal supervision.


• Assessment and Evaluation:
• Develop and implement assessments and evaluation strategies to measure the effectiveness of learning materials and identify areas for improvement.


• Collaboration:
• Work closely with subject matter experts and customer facing teams to gather content and feedback, ensuring that content meets the needs of the target audience and content objective.
• Serve as a senior reviewer and thought partner to other Instructional Designers and Trainers.
• Coach and mentor others in adult learning concepts and modern design principles


• Increase Adoption and Retention
• Create world-class content and educational experiences that are measured by an increase in product and feature adoption and customer retention.


• LMS Responsibilities
• Publish, Update, and Organize content within the LMS.
• Manage the userbase, assignments, and security permissions.
• Establish best practices and standards for LMS and Knowledge Base administration.
• Document LMS and KB processes and provide internal education when needed.

Other Job Duties

• Other duties as assigned by supervisor or HHAeXchange leader.

Travel Requirements

• Travel 10-25%, including overnight travel

Required Education, Experience, Certifications and Skills

• 5+ years of experience in Instructional Design for a SaaS company, creating educational content to distill technical acumen to non-technical audiences.
• Experience in medical software training programs.
• You have experience leading large scale corporate education projects from intake to completion.
• You have experience with ensuring accessibility standards in videos and educational content.
• You are proficient in applying adult learning theories and instructional design models to create tailored learning content for internal and external audiences.
• You are a seasoned writer and storyteller capable of writing clear, engaging, and effective copy, instructional text, and scripts to different audiences.
• You are proficient using AI to leverage content creation and designing learning curriculums including certification programs.
• You are well-versed in instructional design software, e-learning authoring tools, multimedia editing software, and LMS administration.
• Advanced experience with enterprise LMS and knowledge base platforms (Skilljar, Madcap, or similar).
• Advanced experience creating and managing video-based learning assets.
• Advanced experience with Camtasia and Snagit.
• Advanced experience with all Articulate 360 suite (Storyline, Rise, etc.).
• Visual design skills (e.g., Photoshop, Illustrator, or other tools) and the ability to storyboard.
• Proficiency with webinar technologies (e.g., Zoom, or other tools).
• Experience with in-app tools (e.g., Pendo, Walkme, or other tools).
• Basic understanding of HTML, CSS, or JavaScript is a plus.
• Exceptional presentation skills and interpersonal/communication skills (oral and written).
• Self-starter with an established track record of effectively managing multiple projects and deadlines and working in a dynamic, fast-paced, team environment.