The Sr Application Support Analyst provides Level 2+ IT application support, troubleshooting issues, recommending solutions, and improving business processes while ensuring user satisfaction.
The SR Application Support Analyst will provide Level 2+ IT application support to business users, ensuring smooth and efficient user experience. This role requires a customer-focused approach with a strong sense of ownership and commitment to resolving technical issues. Responsibilities include troubleshooting user-reported issues, identifying and recommending technology solutions, and assisting with business process improvements using existing systems. The ideal candidate will have strong communication and problem-solving skills, along with the ability to stay organized in a dynamic environment.
- 5+ years of experience in application support, help desk, or technical support in a fast-paced environment.
- Experience in the health care industry is a plus but not required.
- Basic knowledge of SQL, with the ability to run and interpret simple queries for troubleshooting.
- Strong analytical skills to identify and report application issues, irregularities, or bugs.
- Effective verbal and written communication skills, with the ability to explain technical issues clearly to business users, IT teams, and third-party support groups.
- Experience working in ServiceNow , ITILAbility to work independently while collaborating within a team in a dynamic and evolving environment
- Bachelor’s degree in Business, information systems MIS, or related field is preferred but not required.
- 5 years of experience as application support analyst
Top Skills
Servicenow
SQL
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What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
