Sr. Manager, Enterprise Direct Sales, Comcast Business

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for effectively managing and monitoring all sales of integrated communication structure to enterprise customers such as multi-site regional businesses or national accounts in an effort to maximize sales revenues and meet corporate objectives on a consistent basis. Assures optimal sales team staffing and training readiness of sales professionals. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees.
Job Description
Core Responsibilities

• Maintains expertise on Company's products/services to effectively manage team Sales of Comcast Ethernet, Internet, Voice and TV services to enterprise customers ranging from 20-500 employees as well as medical and education institutions.
• Develops and monitors sale promotions and incentives to meet business goals and objectives. Ensures team and Individual Rep achievement of all sales, plus quality, goals and standards.
• Ensures competence and continuity of qualified Enterprise Account Executives through optimum selection, training and development and appraisal and motivation techniques.
• Possesses excellent knowledge of Company's products/services, pricing practices and selling skills to effectively oversee regional sales deployment of new products and services that target the enterprise segment.
• Manages records of individual, as well as group, sales and performance activities relative to business goals and objectives. Ensures accurate forecasts of annual, quarterly and monthly revenue and unit numbers through experience with processing and analyzing of data.
• Manages employee performance; counsels and advises to ensure compatibility, maximum effectiveness and continued growth on a constant basis. Addresses personnel issues/performance issues in accordance with Company policy.
• Identifies and implements improvements in business processes yielding, increased sales performance and/or operational efficiency. through excellent time management, decision-making and human relations skills.
• Participates to help manage and monitor Business Services Enterprise Direct Sales channels within budgeted sales and expense targets.
• Develops and ensures implementation of best practices that contribute to improved performance and overall success.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Role Summary
Leads a team of Enterprise Account Executives responsible for driving revenue growth, customer retention, and strategic account development within the enterprise segment. Oversees sales execution, coaching, forecasting, account strategy, and cross-functional collaboration to deliver business outcomes for customers and the organization. Accountable for achieving sales goals, developing talent, and fostering a high-performance culture.
Key Responsibilities

• Lead, coach, and develop a team of enterprise sales professionals.
• Drive revenue growth through new business acquisition, customer retention, and expansion.
• Ensure disciplined pipeline management, territory planning, and forecast accuracy.
• Build and execute strategic account plans for large and complex customers.
• Partner with Sales Engineering, Customer Success, Operations, Product, and Executive Leadership to deliver customer outcomes.
• Advise customers on technology modernization, secure networking, cloud connectivity, and cybersecurity strategies.
• Monitor market trends, competitive activity, and emerging technology opportunities.
• Recruit, develop, and retain top-performing sales talent.
• Promote accountability, operational excellence, and customer-centric decision-making.

Key Skills & Competencies

• Enterprise Sales Leadership - Ability to lead high-performing teams in complex B2B sales environments.
• Strategic Planning & Execution - Creates and executes growth strategies aligned with organizational objectives.
• Sales Coaching & Talent Development - Develops sales professionals through mentoring, performance management, and skill-building.
• Executive Presence - Effectively engages C-suite executives, business leaders, and technical decision makers.
• Forecasting & Pipeline Management - Maintains forecast accuracy and drives disciplined sales execution.
• Business Acumen - Understands financial drivers, market dynamics, and customer business challenges.
• Account Strategy & Negotiation - Leads pursuit strategies, contract negotiations, and expansion opportunities.
• Cross-Functional Leadership - Influences teams across sales, operations, customer success, engineering, and support.
• Customer Relationship Management - Builds trusted advisor relationships with enterprise decision-makers.
• Change Leadership - Successfully leads teams through organizational and market changes.
• Data-Driven Decision Making - Uses metrics, analytics, and insights to drive performance improvements.
• Communication & Presentation Skills - Delivers clear, compelling messages to customers, teams, and executives.

Technical Expertise

• Cybersecurity Knowledge - Understanding of Zero Trust architectures, network security, managed security services, threat mitigation, and cybersecurity risk management.
• Secure Network Solutions - Knowledge of SD-WAN, SASE, Secure Access, Managed Network Services, WAN/LAN infrastructure, and network modernization strategies.
• Cloud & Connectivity Solutions - Familiarity with cloud connectivity, private networking, internet services, business continuity, and hybrid workforce technologies.
• Security Consultation - Ability to engage customers in discussions around security posture, compliance requirements, cyber resilience, and risk reduction.
• Technology Solution Selling - Ability to translate complex technical solutions into measurable business outcomes and ROI for enterprise clients.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Strategic Objectives; Customer Relationships; Sales Leadership; People Leadership; Communication; Emotional Intelligence
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years