Sr. Manager Patient Access Capacity Management - Kelsey Seybold - Patient Access Center - Remote

Requisition Number: 2346462
Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.
The Senior Patient Access Capacity Manager oversees the planning, analytics, and reporting functions that optimize scheduling and patient access center productivity. This role provides leadership to the capacity management team, ensuring alignment with organizational goals and best practices in ambulatory scheduling. The manager partners with internal stakeholders and external vendors to resolve issues, develop workflows, and establish KPIs. Additionally, they monitor performance trends and dashboards to recommend improvements that enhance efficiency and patient access.
If you are located in near Pearland, TX, you will have the flexibility to work remotely* as you take on some tough challenges.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• Bachelor's Degree in Healthcare Administration, Business, or equivalent experience
• 7+ years in healthcare operations or patient access management, including leadership or project experience
• Proven solid written and verbal communication and presentation skills
• Proven solid analytical skills: ability to determine and manage actions needed based on available reporting data
• Proven solid problem-solving skills: with the ability to think strategically and creatively
• Proven solid organizational, time management, and interpersonal communication skills
• Proven solid functional competence using Microsoft Office Outlook, Teams, Word, Excel, PowerPoint, Visio
• Proven excellent customer service orientation
• Proven high-level of analytics and reporting with excellent attention to detail
• Proven ability to work in a fast-paced changing environment
• Proven ability to present and communicate complex information in a clear and concise manner, verbally or in writing
• Proven ability to engage and influence diverse stakeholders
• Proven ability to work independently and organize work effectively
• Proven ability to work with staff at various levels with various focus areas (e.g., technical and operational)

Preferred Qualifications:

• Master's Degree in Business, Healthcare, Public Health, or related area
• 7+ years management experience
• Epic Cadence, Epic Ambulatory and Reporting experience
• Knowledge of Lean, Six Sigma, or similar methodologies
• Proven solid project management skills

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.