Sr. Manager, Technical Business Operations

Senior Manager Technical Business Operations  

Organization:  Digital – Infrastructure & Security  

Reporting to: Vice President of Infrastructure & Security 

Position Summary: 

Business Operations Senior Manager to the VP of Infrastructure and Security plays a pivotal role in the success of the broader IT organization. Acting as a strategic advisor, execution leader, and force multiplier, the Senior Manager - Business Operations helps translate vision into action by driving alignment, accelerating key initiatives, and enabling seamless operations across Infrastructure and Security. A key focus of this role is enabling the VP to build and maintain strong, trust-based relationships with stakeholders across the company—as well as with internal and external customers. The Senior Manager – Business Operations ensures the VP's time and focus are optimized while fostering cross-functional collaboration, supporting data-driven decision-making, and ensuring that high-priority goals are executed with clarity and precision. The CoS is integral to building a high-performing, trusted, and resilient IT organization by providing structure, insight, and operational leverage. 

Key Responsibilities: 

Strategic Planning & Execution 

• Lead the development and tracking of strategic plans, OKRs, and key initiatives across Infrastructure and Security, ensuring alignment with broader IT and enterprise goals. 

• Ensure priorities and outcomes are clearly defined, communicated, and integrated into the IT-wide strategy set by leadership. 
   
   

Operational Oversight 

• Optimize and manage leadership rhythms (e.g., staff meetings, QBRs, initiative reviews) across Infrastructure, Security, and broader IT intersections. 

• Own agendas, track action items, and ensure consistent follow-through to support leadership execution and organizational accountability. 
   
   

Cross-Functional Collaboration 

• Act as a strategic liaison between the VP and key stakeholders across Security, Engineering, IT, and the wider company. 

• Support the VP in cultivating strong relationships with business partners and customer-facing teams to ensure technology strategy aligns with company-wide priorities. 
   
   

Program Management 

• Lead high-priority initiatives and cross-functional programs that support the VP’s goals and broader IT transformation efforts. 

• Remove blockers, identify dependencies, and ensure timely delivery of initiatives that contribute to company-wide and customer-impacting success. 

Communications & Messaging 

• Develop internal and executive-facing communications that reflect the VP’s voice and align with IT and enterprise messaging. 

• Craft clear, compelling updates for both internal and external audiences that convey infrastructure and security initiatives' value. 
   
   

Leadership Enablement 

• Support team culture, leadership development, and performance planning across the Infrastructure and Security org. 

• Collaborate on leadership offsites and IT-wide strategic planning sessions to drive cohesion and focus, while helping prepare the VP for high-impact engagements with company stakeholders and customers. 
   
   

Data-Driven Decision Support 

• Partner with Finance, PMO, and Analytics teams to synthesize reporting that supports operational visibility and strategic decisions. 

• Help identify trends, risks, and opportunities through data to guide IT-wide investment, service delivery, and relationship management. 

Qualifications: 

• Bachelor’s degree required. 

• 6+ years of experience in technology operations, management consulting, or strategic program leadership (preferably in a global technology organization). 

• Strong understanding of enterprise IT functions, including infrastructure, cybersecurity, digital platforms, and transformation initiatives. 

• Excellent written and verbal communication skills, with the ability to craft and deliver executive-level messaging. 

• Highly organized, analytical, and adept at managing multiple workstreams with competing priorities. 

• Strong interpersonal skills, with the ability to build trusted relationships at all levels of the organization. 

Preferred Attributes: 

• MBA or equivalent advanced degree. 

• Experience supporting a VP or C-level executive in a technology or cybersecurity setting. 

• Familiarity with frameworks such as Agile, ITIL, or enterprise PMO standards. 

• Comfort with ambiguity and ability to navigate sensitive situations with discretion and diplomacy. 

• A strategic mindset with a bias toward action and continuous improvement. 

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