Sr. .NET Developer

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.

Role Overview:

PriMARY Duties & Responsibilities

• Serve as the senior developer for the analysis, troubleshooting and evaluation of technology issues as well as design, development, implementation, and support of applications. 

• Report and document problematic issue and escalate accordingly.

• Solve mid to high-level technical issues ranging from general software questions to advanced machine interface or 3rd party integrations.

• Track and maintain customer service requests and work orders

• Work with internal and external users, developers, and testing teams as needed to ensure the team is delivering value to the business.

• Serve as a day-to-day contact for clients, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting a playbook for success.

• Communicates fluently and effectively both formally and informally.  Able to speak with a business and technical orientation when appropriate

• Help create new knowledge center articles & tutorials with screenshots to assist the client.

• Identifying team process gaps and work proactively to close them

• Identifying improvement opportunities and create actionable recommendations

• Reviewing and maintaining standard operating procedure for team processes

• Assist manager with establishing and managing SDLC standards.

• Help onboard and mentor other team members, may supervise

• Participates or performs performance reviews of other staff members as applicable

• Participates in architectural reviews with Solutions Architect

• Demonstrates leadership; Both technical and non-technical

• Works under broad direction

• Work is often self-initiated

• Establishes milestones and has a significant role in the delegation of responsibilities

• Rapidly absorbs most technical information and communicates effectively at all levels to both technical and non-technical audiences

• Understands the available standards, methods, tools, technologies, and applications relevant to own specialism and suggests alternatives to the norm

• Quickly analyze situations, identify solutions, and make clear and informed recommendations

• Effectively handle several diverse and potentially complex problems at the same time

• Able to understand how end users utilize their applications.

• Successfully manage workload to deliver quality deliverables that meet requirements and timelines.

• Effective resolution and de-escalation tactics to address issues without the need to escalate to [Sr.] Manager in all cases

• Understands when to notify [Sr.] Manager of issues which impact productivity or the ability to meet expectations.

• Must have effective organizational and multi-tasking skills. 

• Ability to translate complex concepts for a variety of business and technical audiences to confirm understanding

• Strong conceptual, analytical, problem solving and troubleshooting skills.

• Excellent written and verbal communication skills with project team and client resources.

• Bilingual (English/Spanish) a plus

• Core Technologies

  • .NET (C#, ASP, MVC)

  • Test Driven Development

  • Object Oriented Development

  • Knowledge of Microsoft's .NET framework.

Applicable to all employees of Globe Life & Accident and its subsidiaries:

·         Reliable and predictable attendance of your assigned shift

·         Ability to work full time and/or part time based on the position specifications.

• Bachelor’s or Master’s degree in Computer Science, Engineering or other related field; or equivalent work experience

• 7+ years of Technical Support or equivalent experience

• 9+ years recent hands-on software development work experience in Restful API, C#, .NET, Entity Framework, MVC, WCF, Web Services, XML, AWS

• Experience developing & monitoring project work plans and interacting with senior management.

• Proven experience in meeting deadlines and managing multiple priorities.

• Excellent communication skills, both verbal and written, including presentation skills

Applicable To All Employees of Globe Life Family of Companies:

• Reliable and predictable attendance of your assigned shift.

• Ability to work full time and/or part time based on the position specifications.

How Globe Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:

• Competitive compensation designed to reflect your expertise and contribution.

• Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.

• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.

• Paid holidays and time off to support a healthy work-life balance.

• Parental leave to help our employees welcome their new additions.

• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.

• Company-paid counseling for assistance with mental health, stress management, and work-life balance.

• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.

• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.