Sr Partner Success Manager

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

The Global Partner Organization (GPO) develops partnerships that accelerate innovation and growth. We achieve this through industry differentiation, expanded reach, and exceptional customer success. This is a unique opportunity to join a diverse team driving rapid, global paradigm shifts, adopting a modern ecosystem, and implementing a unified, global partner strategy with local flavor. Our work involves cross-functional engagement across programs, systems, processes, and people.

About the Role

The GPO is looking for a North America Senior Partner Success Manager to join our team. In this pivotal role, you'll empower successful deployment outcomes throughout our global services partner ecosystem. You'll be an expert in the Workday Deployment Methodology, providing guidance and expertise to our partners. This team works collaboratively across the Workday Partner Management and Customer Experience (CX) organizations to support partners on high-risk projects that need extra care or assistance.

You'll build executive-level relationships and influence our team's roadmap by providing management with insights based on key trends and themes identified within our partner ecosystem. Your strategic ideas will directly address these issues.

We are also seeking someone with a strong familiarity with Product Leads in a software ecosystem. You should have a proven propensity and track record for managing and delivering process improvements, potentially with a background or education in methodologies like Six Sigma.

In this role, you will:

• Develop and deliver partner assistance offerings to encourage successful deployments and services practices.

• Serve as a guide and expert on delivery methodology to new and existing partners.

• Ensure partners are aligned with required components of scorecard maintenance, audit reporting, and deployment methodology.

• Work closely with the partner, Partner Manager, and CX team on deploying customer concerns, including assessing project issues, recommending and driving remediation steps, preparing executive communications, and collaborating with GPO and CX team members to enable successful outcomes.

• Influence processes aimed at services partner success to ensure they work for and are adopted by partners and internal Workday teams globally.

• Develop processes and standards for partner-primed deployment issues, with a focus on continuous improvement.

• Serve as a deployment expert for services partner transformation initiatives.

About You

Basic Qualifications

• 5+ years of proven experience in project management with Workday HCM, Payroll, Financial, or similar implementations within medium enterprise, large enterprise, or Fortune 500 customers.

• 3+ years working with Workday services deployment partners

Other Qualifications

• Highly professional and consultative working style; a strong individual contributor.

• A collaborative team player, self-motivated with the ability to work effectively as part of a global team.

• Ability to build credibility and trust to drive engagement and results.

• Strong mentoring and coaching skills when working with partners.

• Ability to manage and prioritize competing business priorities.

• Excellent listening and communication skills, capable of clearly articulating messages to a variety of colleagues and audiences.

• Flexible and adaptable; able to thrive in ambiguous situations.

• Forward-looking with a broad approach to solutions.

• Highly organized and detail-oriented with a natural inclination for planning strategy and tactics.

• Solid understanding of at least one of the following business areas: Human Resources, Benefits, Payroll, General Ledger, Accounts Payable/Receivable, Services Procurement, or Professional Services Automation (PSA).

• Passion for customer service and outcomes.

• Previous experience with a major systems integrator and/or an enterprise software company is a plus.

• Demonstrated experience in managing and delivering process improvements, with a track record of successful implementation.

• Familiarity with the role and needs of Product Leads within a software ecosystem.

• Background or education in process improvement methodologies such as Six Sigma is highly desirable.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below.  Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.CO.Denver

 

Primary Location Base Pay Range: $124,500 USD - $186,700 USD

 

Additional US Location(s) Base Pay Range: $118,300 USD - $210,000 USD

If performed in Colorado, the pay range for this job is $124,500 - $186,700 USD based on min and max pay range for that role if performed in CO.

06/30/2025

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

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Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

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