Sr PM - Membership and Engagement

The Membership team at Possible is a cross-functional group organized around the idea that features should improve a customer’s financial health. Engineers, designers, marketers, and ops are dedicated to discovering non-lending opportunities to improve customer service and boost engagement affordably.

The Role & Responsibilities

We’re seeking a top-tier product leader to own the Membership program at Possible. In this role, you’ll help deliver:

1. Membership Value—We design and optimize tools and services that improve our customers’ overall financial wellness, with the goals of driving engagement with active customers and new customer acquisition.
2. Earned Wage Access (”Cash Advance”) - Lead our initial membership benefit, helping customers bridge the gap between paychecks by accessing wages earlier in the pay cycle.

This senior-level product leader has a deep understanding to partner effectively with our compliance, ops, biz ops, data science, risk, design, and engineering teams to prioritize features and systems that help us achieve the following success criteria:

• Drive meaningful customer engagement (e.g., DAU/MAU growth)
• Grow and scale the Advance product: Support customer retention and acquisition while maintaining balanced unit economics.

Requirements

• 5+ years of product management experience, ideally in consumer financial services or fintech
• 2+ years specifically passionate about user engagement, retention, or lifecycle management
• A deep focus, grounded in customer user research and behavioral insights
• Proven track record to use data and analytics to guide decisions and assess business impact (e.g., unit economics)
• Strategic thinker with a clear vision for how membership fits into the broader product ecosystem
• Highly action-oriented—comfortable moving fast, iterating, and learning from experiments
• Reputation for disciplined, efficient product development practices
• Deep ownership mindset, with calm and creative problem-solving skills under pressure, and accountability for both the failures and successes of a product
• Strong project management capabilities; adept at identifying and unblocking cross-functional dependencies
• Demonstrated success delivering innovative solutions in regulated environments
• Passion for customer impact and crafting products that drive positive social outcomes

With the backing of our venture investors— Union Square Ventures, Canvas Ventures, Euclidean Capital, and Unlock Venture Partners — a dedicated following of hundreds of thousands of customers, and an extraordinary team, we are unwavering in our fight for financial fairness. As one of only a few FinTech Public Benefit Corporations, we’ve baked our dual dedication to building a profitable and socially impactful company into our charter; we only succeed when our customers do too. Give us a shout if you’d like to help us ship financial products that protect consumers from predatory lending practices and promote economic health.

This is a Hybrid position. We work in the office three days a week, and our office is centrally located in downtown Seattle.

The compensation range for this role is $177,500 to $187,400. We also offer significant stock options, comprehensive benefits, a bonus plan, commuter benefits, and an excellent office space with complimentary drinks and food options.