Sr. Strategic Analyst, Collections Performance

What You'll Do:

• Own the Root Cause: Lead the "detective work" required to diagnose performance shifts. You will distinguish between market conditions and internal strategy drivers, prioritizing high-impact problems for immediate resolution.

• Drive Decisive Strategy: Design and execute sophisticated A/B and multivariate tests tied directly to recovery. You won’t just share insights; you’ll ensure those experiments result in concrete implementation and strategy changes.

• Influence the Product Roadmap: Identify the technical gaps or logic errors impacting performance and translate them into actionable requirements for our Product and Engineering teams.

• Empower Client Success: Arm our Client Managers with sharp, defensible recommendations. You will be the authoritative voice in high-stakes client conversations when performance is at risk.

• Foster Cross-Functional Accountability: Act as the "source of truth" for the organization, driving alignment between Data Science, Product, and Client Management to ensure performance risks are addressed immediately.

• Scale Through Frameworks: Build the repeatable diagnostic frameworks and Looker dashboards that allow our performance insights to scale as we grow.

• Navigate Without Authority: Influence outcomes across teams where you may not have formal authority, using your data and strategic vision to force clarity and correct underperforming strategies

Who You Are:

• A Collections Strategy Expert: You bring 8+ years of experience in Collections Analytics or Debt Recovery. You have a deep, intuitive understanding of liquidation curves, recovery math, and digital engagement metrics.

• A SQL Power User: You have expert-level SQL skills and are comfortable navigating complex, multi-layered data schemas to build optimized datasets.

• AI-Literate: You are already leveraging GenAI tools (like ChatGPT Code Interpreter or Claude) to accelerate your analysis and sharpen your insights.

• A Statistical Thinker: You have a firm grasp of experimental design and statistical significance, ensuring every test we run is built on a solid foundation.

• An Elite Communicator: You can take a 50-tab spreadsheet and distill it into three bullet points that an executive or a bank auditor can act on with total confidence.

• Technically Proficient: You are a pro with visualization tools (preferably Looker, but Tableau or similar works) and are comfortable working within a Mac/G-Suite environment.

• Quantitatively Grounded: You hold a Bachelor’s degree in a quantitative field (Math, Finance, Economics, or Data Science) or have equivalent practical experience in a high-stakes analytical role.