Sr. Technical Account Manager, Public Sector

Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. 
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 
Join our team! We’re building a world where Identity belongs to you.

The Team
Technical Account Management is a global team of Okta product experts, and we enable Okta's worldwide growth by enabling existing customers to be successful with Okta. Our team rises to the occasion by solidifying our technical expertise and deepening our understanding of each customer’s unique ecosystem, we not only address the present challenges but anticipate and innovate for the future. The TAM empowers Okta’s customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. In partnership with the Okta’s Customer Success and the Account teams, we drive lasting success through elevated technical maturity.

The Opportunity
As a Technical Account Manager (TAM) for Okta’s Workforce Identity Cloud (WIC) and Customer Identity Solution (CIS), you will serve as a trusted technical advisor and advocate for our most strategic customers. This role is critical in ensuring customers achieve maximum value from their investments in Okta’s Workforce and Customer Identity solutions. You will collaborate closely with cross-functional teams, including engineering, product, customer success, and sales, to drive technical adoption, optimize solution performance, and deliver an exceptional customer experience.

This role is within the Public Sector team, managing federal, state and local government organizations, as well as educational institutions. With a focus on compliance with government standards, FedRAMP and sector-specific IAM requirements.

What you’ll be doing:

• Build deep, long-lasting relationships with strategic customers as their go-to technical advisor.
• Provide expert guidance on implementing and optimizing Okta’s Workforce Identity and Customer Identity (CIAM) solutions.
• Collaborate with customers to design identity strategies aligned with their business objectives.
• Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration and additional features to meet requirements.
• Maintain focus on increasing subscription adoption, customer satisfaction and retention.
• Partner with Okta’s account teams and Customer Success Managers to develop and execute strategic success plans.
• Resolve technical challenges by coordinating with internal teams, including support and engineering.
• Proactively share product insights and deliver enablement sessions to drive adoption and technical success.
• Serve as a thought leader, providing best practices, workshops, and training.

What you’ll bring to the role:

• 8+ years of experience in information technology, cloud platforms or software industry, preferably in a fast-paced environment.
• 3+ years of experience as a Technical Account Manager (TAM) or comparable role such as Technical Consultant, Product Management, Solution Architect, or similar role
• 3+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices.
• Solid understanding of one or more of the following:
• Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect).
• Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols).
• Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business process (ITSM, HR, etc).
• SaaS deployment such as Salesforce, Box, Office 365, Workday and HR as master for identities.
• Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc).
• Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc).
• Strong problem-solving skills and the ability to manage escalations effectively.
• Proven ability to collaborate cross-functionally and drive customer-focused outcomes.
• Excellent communication skills, capable of translating complex technical topics into actionable insights. Ability to set expectations and communicate goals and objectives with customers at various levels, up to CxO.
• Ability to track and influence customer behavior and health metrics across a portfolio of accounts.
• This position requires you to be based out of Washington D.C. and work in Eastern time zone and will have some travel required. 
• Current, active US Government Security Clearance of Top Secret or above required.

Education:

• BA/BS/MS in Computer Science, Information Technology or related discipline or equivalent work experience required.
• Relevant certifications (e.g., Okta Certified, CISSP, or equivalent).

Additional requirements:

• This position requires the ability to access federal environments and/or have access to protected federal data.  As a condition of employment for this position, the successful candidate must be able to submit documentation establishing U.S. Person status (e.g. a U.S. Citizen, National, Lawful Permanent Resident, Refugee, or Asylee. 22 CFR 120.15) upon hire.

What you can look forward to as a Full-Time Okta employee!

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

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