Staff, Advanced Analytics, Cancellations

The Community You Will Join: 

Airbnb, a leader in travel and hospitality, is on a mission to create a world where anyone can belong anywhere. We offer unique accommodations and experiences, crafted and curated by locals. As we expand into new marketplaces for in-person experiences and services, we are on the lookout for driven and innovative individuals to help shape our growth trajectory.

The Difference You Will Make:

Airbnb is seeking a Staff Analyst, Advanced Analytics, to support our Cancellations team. This individual will act as a senior thought partner, supporting strategic business and product initiatives through detailed data analysis, experimentation, statistical modeling, and the development of reporting tools and metrics. The individual will be instrumental in driving product decisions across the Cancellations ecosystem to optimize for the company's objectives and ensure optimal experiences for guests and hosts.

A Typical Day: 

• Be the Advanced Analytics owner and expert of cancellations and refund datasets. Work with large and complex data sets to solve a wide array of challenging problems using different analytical and statistical approaches.
• Apply technical expertise with quantitative analysis, experimentation, data mining, forecasting and the presentation of data to identify trends and patterns that can inform decision-making.
• Collaborate closely with Product, Engineering, Finance, Operations, Data Science, Advanced Analytics, Product Insights Analysts, Data and Analytical Engineering, Capacity Planning and other cross-functional teams to provide actionable insights.
• Design, execute, and analyze experiments to measure feature impact and guide product iterations. Leverage causal methods when traditional randomized trials aren’t available.
• Design and build metrics / dimensions to monitor product and business performance.
• Build sophisticated reporting and analytical tools that empower stakeholders to make data-driven decisions.
• Present findings and recommendations to stakeholders, including senior leadership, in a clear and concise manner.
• Stay up-to-date with the latest industry trends and advancements in quantitative and qualitative data analysis techniques.

Your Expertise:

• 10+ years of industry experience with a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research).
• Deep expertise in comprehensive global and granular geocentric data sources, particularly for travel, accommodation, housing regulation, and economics
• Strong expertise in at least one programming language (Python or R) and SQL.
• Experience in analysis of A|B experiments and statistical data analysis.
• Experience designing and building metrics, from conception to building prototypes with data pipelines.
• Prior experience in advanced analytics or business data science within a marketplace or business strategy setting highly desirable
• Exceptional business acumen, strategic thinking skills, and the ability to make informed judgments.
• Excellent communication skills, capable of engaging with a variety of stakeholders and conveying complex concepts in an accessible manner.
• Proven stakeholder management skills, with the ability to collaborate and influence across functions independently.
• An agile, growth-minded approach, demonstrated through a history of driving projects from ideation to impact

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.