Staff Machine Learning Engineer

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. 

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. 

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

GEICO is seeking a Staff AI engineer to join our AI org. This person will play key technical leadership roles for the development of Geico’s virtual agent platform that elevates the productivity and quality of service for 20K+ contact center employees in claims, service and sales operations, etc. You will be collaborating with a dynamic team of AI and software engineers to design, develop and deploy systems that ensure productivity, scalability and usability of GenAI workflows across Geico. The ideal candidate should demonstrate a proven track record of building high performance AI/ML platform & systems, with hands-on experience and deep enthusiasm for Generative AI technologies. This role requires a minimum of 6 years of relevant experience
Responsibilities:
• Technical Design & Implementation: Own design, development and maintenance of high-performance, durable and scalable platform components. Examples include knowledge management, search, prompt management, workflow orchestration, action execution systems, logging & tracing, semantic knowledge graph, etc.
• System Evaluation: Contribute to the evaluation and implementation of software technologies, tools, and frameworks, balancing build vs. buy, speed to market, maintainability, etc. for individual systems and platform components.
• Cross-functional collaboration: Collaborate with cross-functional teams, including data scientists, ML engineers, software engineers, product managers, designers to gather requirements, define project scope and prioritize feature backlogs. Establish pragmatic technical visions & roadmaps that balance business outcome, product release timelines and engineering excellence.
• Project Planning: Assist in the planning and estimation of software development projects, ensuring the efficient allocation of resources and timely delivery of solutions.
• Technical Leadership: Lead a small team of engineers for feature implementation. Troubleshoot and resolve complex software issues, ensuring optimal system performance and reliability.
• Mentorship: Mentor and guide junior engineers via code reviews and design sessions, fostering a collaborative and high-performance team culture, elevating AI engineering best practices across the company.
Minimum Qualifications
• Bachelor’s degree or above in Computer Science, Engineering, Statistics or a related field
• 6+ years of professional software development experience with at least two general-purpose programming languages such as Java, C++, Python or C#.
• 6+ years of experience designing and building AIML systems utilizing open-source/cloud-agnostic components such as search engine (e.g. elastic search, Qdrant), data warehouse (e.g. snowflake), streaming platform (e.g. Kafka), relational database (e.g. postgresql), Nosql (e.g. MongoDB, Cassandra), distributed processing (e.g. Spark, Ray), workflow management (e.g. Airflow, Temporal), robotic process automation, context management, etc.
• 4+ years’ experience managing end-to-end software development life cycle (version control, CICD pipelines, Kubernetes clusters, testing, monitoring & alerting, production support etc.)
• 4+ years’ experience building training, finetuning, real-time/batch inferencing and evaluation systems for AIML models and LLMs, esp. utilizing GPU-powered infrastructure
• 2+ years’ experience utilizing and/or finetuning LLMs such as GPT, Llama, Mistral, Claude etc. to build conversational experiences and/or agentic workflows

Annual Salary

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.

We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind.  You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.