Staff Product Designer - Retail Experience

Job Description:
Our Opportunity
Chewy is on a mission to be the most trusted and convenient destination for pet parents, everywhere. From first browse to lifelong dedication, we build experiences that make caring for pets easier, smarter, and more delightful.
On our Product Design & Research team, we bring that mission to life (and yes, we really love our pets). We're a collaborative, curious, and detail-focused group of creators, researchers, and builders. We believe great work isn't just about appearance. It's about how trust is developed, dedication is earned, and customers feel genuinely cared for.
We're looking for a Staff Product Designer - Retail Experience to help build the future of Chewy's primary e-commerce experiences. This role will work across high-impact areas like search, browse, promotions, loyalty, cart and checkout. It will tackle complex problems at scale and help define how millions of customers experience Chewy every day.
You would be an individual contributor role who thrives in ambiguity, influences strategy through craft and clarity, and improves how building operates across teams.
What You'll Do

• Shape strategy through design. Translate retail and loyalty strategy into clear, compelling design direction that aligns teams and influences product decisions at scale.
• Design high-impact e-commerce experiences. Lead design across complex customer journeys-search, browse, cart, checkout, promotions, and loyalty-balancing customer needs, business goals, and technical feasibility.
• Think in systems. Create flexible, scalable UX frameworks that improve quality, speed, and consistency across Chewy's retail ecosystem.
• Solve the hardest problems. Take on ambiguous, high-stakes challenges and bring clarity through excellent judgment, customer insight, and build excellence.
• Improve the standard. Establish new standards for craft, execution, and operational excellence that elevate the broader design practice.
• Communicate with impact. Clearly articulate design decisions and tradeoffs to Team Members, including senior leaders and executives.

Basic Qualifications

• 7+ years working as a product designer, UX designer, interaction designer, information architect, or in a similar role.
• 4+ years of experience leading large-scale initiatives and mentoring designers in your area of expertise.
• A strong portfolio showcasing high-quality digital products that delivered significant value to customers and the business.
• Deep experience designing large-scale e-commerce platforms, including browse, search, cart, checkout, and promotions.
• Mastery of core design skills including interaction design, information architecture, and visual/UI design.
• Exceptional communication and storytelling skills, with the ability to clearly convey complex ideas across audiences and levels.
• Demonstrated ability to evaluate the customer and business impact of design decisions beyond your immediate product area.
• Bachelor's degree in Design, HCI, or a related field-or equivalent professional experience.
• Ability to travel as needed and work from one of Chewy's local offices.

Preferred Qualifications

• Proven experience working on loyalty programs, subscriptions, or retention-focused experiences at scale.
• Strong understanding of customer lifecycle design, from acquisition through long-term engagement and loyalty.
• Experience influencing product strategy through customer insights, experimentation, and systems thinking.
• Familiarity with building and evolving design systems in complex product ecosystems.
• Experience partnering closely with analytics and experimentation teams to measure impact and inform iteration.

Why You'll Love Working Here

• You'll design for millions of pet parents and help shape experiences they rely on every day.
• You'll work on high-visibility, high-impact retail problems with real business and customer outcomes.
• You'll join a team that values craft, curiosity, kindness, and collaboration.
• And yes-pets are very much part of the culture.

Work Arrangement

• Hybrid Model: 3-4 days in hub location per week
• This role is NOT a remote role.

The base salary range for this role is $166,000 - $265,000.00.

• The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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