Staff Product Designer, Visual Excellence

Champion Visual Design Excellence:

• Set the bar for visual design across our products and services—defining what great looks like and ensuring that our member experience is trustworthy, simple, clear and compelling. 
• Educate and inspire teams across disciplines on how strong visual design builds member trust and enhances the overall experience. 
• Lead critiques, workshops, and knowledge-sharing sessions to grow the team’s visual design craft.
• Partner with Brand Marketing to translate and evolve the IH brand across digital product surfaces.
• Audit and refine existing experiences to bring them in line with visual design best practices.

Lead and Scale the Design System:

• Own the vision and strategy for Included Health’s design system (taking into consideration current AI tools) and ensure that it meets the needs of designers, engineers, and the business.  
• Define and evolve foundational components, patterns, and guidelines to create a cohesive, accessible, and scalable design language.  
• Advocate for accessibility and inclusivity, ensuring our system meets WCAG standards and serves diverse user needs.  
• Partner with engineering to ensure seamless implementation, high-quality execution, and performance optimization.  
• Establish governance and contribution models, enabling designers and engineers to contribute while maintaining consistency and quality.  
• Facilitate workshops, critiques, and training sessions to educate teams and drive adoption.

Drive Innovation and Future Thinking:

• Stay ahead of industry trends, bringing new ideas and methodologies to elevate our visual design excellence and standards.  
• Explore emerging technologies, such as AI-driven design tools, to enhance visual excellence and creativity.  
• Continuously refine and evolve our definition of what good looks like and how our systems support this at scale based on feedback, data, and business needs.

Qualifications:

• 8+ years of experience as a visual product designer, with at least 3 years focused on design systems that have been successfully implemented and widely adopted.
• Exceptional visual and interaction design skills, with a strong portfolio showcasing high-quality UI, visual design, system thinking, and scalable design solutions.
• Strong collaboration skills, with a proven ability to work closely with engineers to ensure seamless implementation and high-quality execution.
• Strategic mindset, with the ability to define and execute a long-term vision for a design system and visual design excellence that scales with the company.
• Proactive and self-guided, able to navigate ambiguity, create clarity, and drive initiatives forward independently.
• Excellent communication and storytelling skills, able to articulate design decisions, trade-offs, and system value to diverse audiences.
• Bonus: Experience in healthcare, enterprise, or complex product ecosystems, and familiarity with front-end development (HTML, CSS, React, etc.) to bridge the gap between design and engineering.

Physical/Cognitive Requirements:

• Prompt and regular attendance at assigned work location.
• Ability to remain seated in a stationary position for prolonged periods.
• Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.
• No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.
• Ability to interact with leadership, employees, and members in an appropriate manner.