Staff Product Manager, Trust & Safety

1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.

But we're going further. Over 75,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren't just a billing layer; we are becoming the platform where care actually happens.

We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

We’re looking for a Staff Product Manager to lead our efforts in building Trust at Headway. You’ll be a founding product leader for Trust Foundations — owning the product vision for identity quality, data safety, and risk detection across all of Headway’s product surfaces. You’ll define what it means for Headway to be the most trusted platform in mental healthcare — and build the products and systems that make it real.

• Set the vision for Trust: Define the product strategy and roadmap for identity, data safety, and risk detection — sequencing platform foundations against customer-visible improvements to drive measurable impact.

• Strengthen identity quality: Build identity verification, duplicate detection, and external risk signal systems that ensure every account on Headway is tied to a verified, real identity.

• Make data safe by default: Own the product vision for PHI classification, deidentification, and least-privilege access — enabling Headway to use data safely for AI and analytics while meeting HIPAA requirements.

• Build risk detection: Design the signal capture, risk scoring, and enforcement systems that detect suspicious behavior proactively — shifting Headway from reactive incident response to proactive risk prevention.

• Partner on trust across every launch: Be the lead Trust partner on Headway’s most innovative product launches, ensuring our data strategy meets the bar for trust — especially as we expand AI-assisted features.

• Work at the intersection of product, legal, and clinical: Partner closely with Legal, Compliance, Clinical, Security Engineering, CX Operations, and other product groups to translate regulatory requirements, clinical safety standards, and customer trust needs into clear product requirements and tradeoffs.

• You have 0 → 1 product experience — ~7+ years as a PM, with 2+ years building trust products.

• You have a data-driven mindset and enjoy building technically complex, scalable solutions.

• You thrive in ambiguity — you love tackling ambiguous problems with energy and optimism.

• You appreciate quality and have a high bar for incredible experiences.

• You seek innovation at scale — opportunities to lead the industry in security and privacy.

• You are results-driven and care deeply about creating impact for our customers and business.

• You are mission-driven and motivated by Headway's mission of increasing access to high-quality mental health care.

The expected base pay range for this position is $265,000 - $330,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for performance-based variable compensation and an equity grant, depending on the position and level.
We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:

  • Equity compensation

  • Medical, Dental, and Vision coverage

  • HSA / FSA

  • 401K

  • Work-from-Home Stipend

  • Therapy Reimbursement

  • 16-week parental leave for eligible employees

  • Carrot Fertility annual reimbursement and membership

  • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st

  • Flexible PTO

  • Employee Assistance Program (EAP)

  • Training and professional development

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.

Headway participates in E-Verify. To learn more, click here.

A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.