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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
The Staff Technical Program Manager (TPM) plays a critical role in enabling program-based delivery across the IT organization. This role exists to ensure complex, cross-team initiatives move predictably from approval through design, build, and operate, while balancing risk, dependencies, and capacity across multiple teams.
As a Staff TPM, you will operate at the program level, partnering with Technology, Business and Compliance stakeholders to drive clarity in ambiguity, surface trade-offs early, and enable informed decision-making.
You will focus on delivery readiness, sequencing, governance, and program health - not sprint execution, backlog management, or Scrum Master responsibilities. Success in this role means improving predictability, reducing late-stage surprises, and ensuring solutions are operationally supportable, secure, and audit-ready.
This role directly contributes to SoFi’s mission by strengthening how IT delivers outcomes in a regulated, high-scale environment, while preserving team autonomy and sustainable execution.
What you’ll do:
On a day-to-day basis, you will:
- Drive work from approval → project kickoff → design → ARB → build → operate
- Ensure approved work is structured correctly in Jira, aligned to program goals and roadmaps
- Drive creation of high-level work definitions and ensure readiness for Project Kickoff
- Ensure Design Documents exist, are complete, and ready for Architecture Review Board (ARB) review
- Identify, manage, and resolve cross-team dependencies and sequencing risks
- Facilitate scrum-of-scrums-style coordination focused on dependency resolution—not status reporting
- Partner with IT Managers to ensure realistic capacity planning across projects and BAU
- Identify, frame, and escalate delivery risks and trade-offs early, providing options and recommendations to leadership
- Synthesize Jira signals into program-level health reporting, highlighting risks, trade-offs, and decisions
- Ensure operate readiness, including runbooks, monitoring, and Tier 1 support handoff
- Act as a trusted partner to Program Leads and IT leadership on delivery health and prioritization
This role is hybrid, with in-office collaboration expected 6 times per month. Occasional extended in-office hours may be required during critical delivery milestones or escalations.
What you’ll need:
Required qualifications:
- Bachelor’s degree or equivalent practical experience
- 8+ years of experience in Technical Program Management, Program Management, or a closely related role
- Proven experience managing complex, cross-team programs with multiple dependencies
- Strong understanding of technical systems, integrations, and infrastructure concepts
- Experience working with design governance and architecture review processes
- Demonstrated ability to operate in ambiguous environments and drive clarity
- Experience using Jira as a system of record for delivery and reporting
- Strong written and verbal communication skills, with the ability to distill complex topics for varied audiences
Nice to have
- PMI Program Management Professional (PgMP) certification or equivalent program-level delivery certification
- PMP or similar project management certification (valued, but secondary to program-level experience)
- Technical or cloud platform certifications (e.g., AWS, GCP, Azure)
- Experience delivering programs in regulated, audit-driven, or security-sensitive environments
- Background in platform, infrastructure, DevOps, or security-focused programs
- Experience mentoring or coaching other Technical Program Managers
Top Skills
SoFi Seattle, Washington, USA Office
The office is located in Pike Tower, just five blocks from Pike Place Market, and houses some of our Engineering, Design, and Product teams - including engineers, product managers, and other technical functions.
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