Strategic Account Manager

About:

Helius is a leading developer platform on the Solana blockchain, dedicated to inspiring and accelerating the creation of crypto-powered software. Customers like Coinbase, Jupiter, and Phantom use Helius to power their applications on Solana.

We’ve raised over $34m from Haun Ventures, Founders Fund, Foundation Capital, 6th Man Ventures, Reciprocal Ventures, Chapter One and angel investors including Solana co-founders Anatoly Yakovenko and Raj Gokal, and Balaji Srinivasan. Our team members have previously built mission-critical, scalable infrastructure at AWS, Coinbase, Stripe, Google, Digital Ocean, and more.

We are looking for an experienced Account Manager to join our growing team as we enter our next phase of growth after raising our Series B in September and growing revenue 20x in 2024. You’ll work directly with our Chief Revenue Officer in addition to working cross functionally with our Engineering, Developer Relations, and Operations teams.

Key Responsibilities:

• Become a product expert and help customers use Helius effectively

• Ensure strategic accounts are onboarded successfully

• Serve as the key point of contact for strategic accounts, build relationships with key stakeholders, field technical and account issues where possible, collaborate with engineering on technical issues where necessary

• Identify and understand customer’s pain points, map pain points to existing solutions, and encourage adoption of new products

• Own contract renewals to retain existing customer revenue

• Collaborate with Product and Engineering teams to surface product or adoption blockers to improve our customer experience

Qualifications:

• 5+ years of work experience in technical account management or sales roles

• Experience working with a technical audience

• Strong problem-solving and analytical skills, with the ability to adapt to new technologies quickly

• Comfortable working and adapting in a fast-paced and scrappy environment

• Excellent communication and collaboration skills

• High degree of ownership and agency, eager to take charge of projects with undefined process

Nice to Have:

• 1+ years of prior work experience in crypto

Benefits:

• Interesting and challenging work

• Competitive salary, commission, and equity package

• Flexible work hours and remote-friendly environment

• Generous vacation and time-off policy

• Health, dental, and vision insurance (US)

• Wellness and education budget

• Opportunities for personal and professional growth in a fast-paced, dynamic industry

Helius is an equal opportunity employer.