Success Accelerator Program Manager

At Atlassian, we work with over 300,000 customers worldwide, and these customers typically have complex, large-scale operations and high expectations for their technology investments. Our goal is to unleash the potential of every team through the power of incredible software solutions, delivering exceptional customer impact and ensuring ongoing revenue growth. What makes us unique is our belief in our value of 'play, as a team'. We support each other, celebrate our wins together, and share knowledge.
As Success Accelerator Program Manager, you will serve as a strategic partner to the various Success Teams and XFN Teams, including Product and Data Science and customer-facing teams. You will ensure that data-driven insights directly inform business decisions and enhance key stakeholder outcomes. You will own the framework that underpins our most critical programs, driving measurable improvements in customer adoption and satisfaction. This role requires a blend of technical expertise, business acumen, and the ability to influence cross-functional stakeholders at all levels.
The role will support the Success Business Office team to deliver high-impact programs across our broad customer base.
You are responsible for delivering data-driven insights, blending product telemetry with customer behavioral data, ensuring programs are built and measured around data-backed hypotheses. The north star is to ensure all programs are geared towards driving measurable adoption improvements.
Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
Strategic Leadership & Subject Matter Expertise

• Provide structure to complex, ambiguous problems, derive insights, and articulate clearly with diverse teams up to the senior leadership level
• Proactive engagement with the management team to identify, prioritize, develop, and execute a quarterly strategy plan
• Report product adoption lift across various programs to evaluate the success of different initiatives.
• Own product adoption scoring models across lifecycle stages, ensuring data quality, privacy, and compliance.
• Partner with Program Managers to build hypotheses, test, and optimize plays.
• Act as a trusted advisor to executive stakeholders, translating complex insight into clear, actionable business strategies.
• Continuously evaluate and improve analytics processes, tools, and methodologies to enhance efficiency and impact.
• Mentor and upskill team members in analytics best practices and foster a culture of continuous learning.
• Strong presentation skills and the ability to influence a mixed audience of varying seniority across the organization; you can execute, make informed recommendations, and leverage data-riven insights to inform actionable next steps.

Qualifications

• Bachelor's or Master's degree in a quantitative field (e.g., Mathematics, Statistics, Computer Science, Engineering, or related) preferred.
• 8+ years of experience in business strategy, finance, analytics, consulting, OR 6+ in sales strategy, operations, or analytics.
• Expert-level Excel skills; you can build a model that forecasts any business motion.
• Exceptional communication skills, with the ability to distill complex analyses into clear, actionable insights for diverse audiences.
• Ability to connect metrics to business outcomes.
• Experience driving change and process improvement in fast-paced environments.

Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $155,700 - $203,275
Zone B: $140,400 - $183,300
Zone C: $129,600 - $169,200
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .