Salesforce Logo

Salesforce

Success Architect (Own)

Sorry, this job was removed Sorry, this job was removed at 08:01 a.m. (PST) on Friday, Jun 27, 2025
Be an Early Applicant
In-Office
5 Locations
133K-200K Annually
In-Office
5 Locations
133K-200K Annually

Similar Jobs

14 Hours Ago
Hybrid
Atlanta, GA, USA
Mid level
Mid level
Financial Services
The Data Governance Senior Associate manages data governance strategies, oversees compliance, and collaborates with cross-functional teams to enhance data quality and standards.
Top Skills: Data ArchitectureData GovernanceData ManagementData Quality Management
14 Hours Ago
Easy Apply
Remote or Hybrid
9 Locations
Easy Apply
157K-235K
Expert/Leader
157K-235K
Expert/Leader
Fintech • HR Tech
The Senior Machine Learning Engineer will build and maintain ML infrastructure, develop MLOps solutions, and collaborate on API-enabled services and deployments.
Top Skills: AWSAws SagemakerJavaKubeflowMlflowPythonRuby
14 Hours Ago
Hybrid
4 Locations
95K-125K
Mid level
95K-125K
Mid level
Fintech • HR Tech
The Account Manager will manage customer relationships, drive retention and growth, leveraging data and insights to maximize the value of Gusto's products.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Salesforce / Own Customer Success team is looking for a driven and detail-oriented Success Architect. You will have responsibility for a number of assigned accounts, maintaining a single-minded focus to ensure clients are extracting the most value out of their Own investment. The Success Architect will have a track record in translating complex technical issues into tangible solutions. Collaboration with our most strategic customers is a primary responsibility, demonstrating comprehensive knowledge of the Own platform as well as the wider technical landscape. You will forge relationships with your customers, develop a deep technical understanding of their Salesforce implementation, share technical best practices and act as point of contact for any major incidents, managing the customer’s expectations and communications through resolution of such incidents.

Responsibilities

  • Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities.

  • Help customers achieve their business goals and outcomes by providing timely, proactive recommendations that will benefit customers’ ongoing usage of Salesforce and Own products.

  • Attain a Trusted Advisor status with both key business and technical decision-makers.

  • Identify key industry business process areas for the opportunity to use the Salesforce platform.

  • Lead DR planning activities and provide relevant technical recommendations on solutions to customers’ business needs in this area.

  • In support of the Customer Success Manager and Account Executive, monitor and identify trends in Salesforce adoption and utilization, Success Plan adoption and utilization, providing guidance as part of periodic reviews.

  • Forewarn customers of technology changes or potential disruptions to their service and advise on mitigation strategies.

  • Provide proactive communications in the event of a service degradation or disruption.

  • Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction

  • Provide timely account or issue executive level summary status reports both internally and to the customer.

  • Identify and collaborate with internal teams to mitigate renewal risks for both license and success plans subscriptions.

Minimum Requirements

  • Minimum of five years relevant work experience in one or more of the following: Salesforce Admin, Customer Success, Enterprise Architecture, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.

  • Proficiency with both declarative and programmatic product features in Salesforce.

  • Proficiency with use of the Salesforce APIs.

  • Multiple Salesforce certifications preferred.

  • Experience in dealing with large, complex, distributed systems-scale business.

  • Navigate, escalate and lead efforts on complex customer requests or projects involving multiple parties and enterprise systems.

  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.

  • Ability to prioritize, multi-task, and perform effectively under pressure.

  • Aptitude for both analyzing technical concepts and translating them into business terms, and for mapping business requirements into technical features.

  • Second language is a benefit.

  • Degree or equivalent confirmed experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Note: This role is Office-Flexible, with the expectation that you will work in-person from a Salesforce office three days per week.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

For New York-based roles, the base salary hiring range for this position is $145,200 to $199,700.For Washington-based roles, the base salary hiring range for this position is $133,400 to $183,500.

For Illinois based roles, the base salary hiring range for this position is $133,400 to $183,500.

Salesforce Bellevue, Washington, USA Office

929 108th Avenue NE, Bellevue, WA, United States, 98004

What you need to know about the Seattle Tech Scene

Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.

Key Facts About Seattle Tech

  • Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Amazon, Microsoft, Meta, Google
  • Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
  • Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Madrona, Fuse, Tola, Maveron
  • Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account