Supervisor, Media Operations

Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Job Description
NBCUniversal's Media Operations Center supports the 24/7/365 digital delivery of content across NBCUniversal's distribution platforms. Media Prep is a critical team within Media Operations, responsible for ensuring content meets technical requirements for linear and nonlinear playout, including broadcast networks, Peacock, pre-release current theatrical and priority Video on Demand platforms.
Media Prep oversees key workflows spanning source content QC, editing, transcoding, and delivery, ensuring assets are processed accurately and delivered on time to meet service level agreements.
The Supervisor, Media Operations provides hands-on leadership within Media Prep, overseeing technicians responsible for day-to-day operational execution while driving continuous improvement initiatives that enhance quality, efficiency, and scalability.
RESPONSIBILITIES:

• Supervise and lead a team of technicians to successfully execute on the departmental goal of 99.999% reliability. Supervisory responsibilities include hiring, training, coaching and performance management of a team of direct reports. Perform day to day operational coordination such as scheduling and ensuring proper troubleshooting and escalation of operational issues.
• Lead and serve as a project manager for department initiatives such as new workflow or technology development and implementation.
• Responsible for ensuring the creation, implementation, and maintenance of SOPs.
• With support of the Prep Specialists, ensures that all technicians receive proper training. Maintains training matrix and assigns training sessions.
• Operational lead on outage bridges as required.
• Takes points on following up if there are team defects. Identifies patterns and conducts root cause analysis recommending mitigation process/technology solutions to prevent further instances of similar defects.
• Identify areas in new or legacy workflows where improvements can be implemented to gain productivity.
• Capable of filling in for the Prep Manager should they be out of the office.
• All other duties as assigned.

Qualifications
Minimum Qualifications:

• 4+ years professional experience in a broadcast, postproduction, or digital media prep environment
• 2+ years leadership experience in a fast-paced environment including a demonstrated ability to lead people and/or projects, influence others, problem solve and adapt to changing scenarios while maintain professionalism during challenging and stressful situations

Desired Characteristics:

• BA/BS in relevant field or equivalent relevant professional experience
• A track record of meeting or exceeding performance expectations
• A punctual, hardworking, disciplined, and dependable individual
• Knowledge and understanding of various digital formats, codecs, and industry standard tools
• Knowledge and understanding of digital broadcast and production technical systems, standards and processes
• Detail oriented, respectful, and motivated team player with good communication skills and a positive attitude
• Ability to multi-task and balance numerous priorities in a deadline-oriented environment
• Ability to learn new technologies
• Proven ability to solve problems under pressure
• Experience working with both PC and MAC computer systems
• Experience as a people leader

Additional Requirements:

• Must be willing and able to work evenings and nights, even on the weekend or holidays, sometimes on short notice, in support of the 24/7, 365 operations
• Must be willing and able to adhere to onsite strategy driven by company expectations
  • Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.
• Must have unrestricted employment authorization in the US
• Must apply via NBC Universal career site to be considered (job # 51591746)
• Must be 18 years or older
• Must be willing to submit to a background investigation

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.
Salary range: $78,600 - $100,000 (Bonus eligible)
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].