Supplier Quality Specialist

SupplyHouse.com, a rapidly growing e-commerce company, is looking for a Supplier Quality Specialist to join our Merchandising Team! In this position, you will take ownership of developing, implementing, and managing the product audit and testing process for our private label program, ensuring high-quality products for our customers, have a passion for quality assurance, and thrive in a collaborative environment. If you’re looking for a role where you can make a direct impact and grow with a supportive, innovative team, we’d love to hear from you!

This is a remote-based role within select states in the United States. At this time, we are only able to employ those located in the following states: Arizona, Delaware, Florida, Georgia, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.

This position will require travel to our NY office headquarters three times per year for internal meetings and team-building activities. The cost of travel for employees out of the area will be covered by the company. Additionally, our offices are always available for staff to use as much as desired.

A company laptop and other necessary equipment will be provided along with a $250 stipend for your work from home space.

Role Type: Full-Time, Exempt

Location: Remote (Arizona, Delaware, Florida, Georgia, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington)

Schedule: Standard business hours are Monday - Friday, 8:00 a.m. - 5:00 p.m. ET. However, we provide flexibility based on local time zones and our Flex-Time Policy.

Salary: $70,000 - $90,000 (Annually)

Responsibilities:

• Oversee the factory audit process for direct import vendors, ensuring all suppliers comply with social and workplace audit requirements.
• Lead the creation and implementation of third-party testing requests, reviewing results to confirm compliance with private label product testing standards.
• Identify required testing and certifications for product categories, manage certification renewals, and stay updated on new regulations to adapt our offerings accordingly.
• Evaluate product samples from multiple private label suppliers to ensure consistent quality, appearance, and adherence to standards.
• Collaborate with vendors to address quality issues, recommend improvements, and maintain strong supplier relationships.
• Develop customer service documents and training materials to support the private label program.
• Conduct customer training sessions and represent the private label program at trade shows, sharing product knowledge and highlighting key features and benefits.
• Collect and analyze customer feedback on the private label program, implementing changes to enhance the customer experience.
• Work with cross-functional teams to innovate and improve methods for evaluating and inspecting supplier deliverables.

Qualifications:

• Bachelor’s degree in Business Management, Merchandising, Engineering, Marketing or a related field.
• 3-5 years of experience in product quality management and knowledge of hard parts in trade industries.
• Advanced skills in Microsoft Excel, data analysis, and retail systems.
• Strong communication, collaboration, and project management abilities.
• Proven ability to prioritize, meet deadlines, and adapt in a fast-paced environment.
• Experience working independently, in team settings, and with remote team members.

Preferred Qualifications:

• Technical expertise or knowledge of the industry and trades.
• Familiarity with hard parts in HVAC, heating, electrical, and/or plumbing industries.

Why work with us:

• We have awesome benefits – We offer 401k with company match, 100% company-paid medical insurance, optional dental and vision add-ons, life insurance, vacation, and sick days.
• We promote a work/life balance – We value your time! We encourage a healthy separation between your professional and personal life with our flex-time work policy and health & wellness initiatives that allow employees to feel refreshed and recharged.
• We support growth – We promote continuous learning and development through our on-the-job trainings, educational workshops, DEI initiatives, internal mobility opportunities, and professional development expense reimbursement program.
• We give back – We live and breathe our core value, generosity, by giving back to our local communities and to the heating, plumbing, and HVAC trades. We host donation drives, encourage our team members to nominate organizations, and donate to support the trades.
• We stay engaged – We maintain our company culture through promoting virtual events and annual in-person events. Look out for our End of Year Celebration, Summer Picnic, Core Values Celebrations, Employee Appreciation Day, optional virtual out-of-office monthly events, and more!
• We listen – We value hearing from our employees. Everyone at SupplyHouse has a voice and we encourage that they use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, and company-wide ideas form, and incorporate suggestions to ensure our team enjoys coming to work every day.

SupplyHouse.com strongly values inclusion and encourages individuals of all backgrounds and experiences to apply for this position.

What our employees are saying:

• “SupplyHouse is a great place to work. We witness GRIT here every day. People are respected, our ideas are always valued and encouraged, and teamwork is also a great quality in employees. Overall, we have amazing people here!" -Yash, IT Team
• "I appreciate that SupplyHouse.com values generosity and giving back to local communities. The company truly listens to its team members to gather feedback on which organizations and efforts we should be supporting. This excites not only myself, but my colleagues and throughout the year, we can look forward to a variety of philanthropic opportunities where we can get involved in helping organizations that matter to us.” -Anna, HR Team

Check us out! https://www.supplyhouse.com/our-company

Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.

We are committed to providing a safe and secure work environment for our employees, customers, and partners. As part of this commitment, we conduct thorough background checks on all potential employees as part of our hiring process. Please note that the background check will be conducted in accordance with applicable laws and regulations.

Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.

All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain such as @gmail.com, @hotmail.com, etc.