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Dropbox

Support Engineering Intern (Summer 2025)

Sorry, this job was removed Sorry, this job was removed at 03:26 p.m. (PST) on Thursday, Jan 30, 2025
Remote
Hiring Remotely in United States
7K-8K Annually
Remote
Hiring Remotely in United States
7K-8K Annually

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Role Description 

As a Support Engineer intern, you will focus on driving enablement initiatives that deliver impactful technology and process enhancements for Customer Experience (CX). By collaborating with cross-functional teams, you will optimize workflows, develop automation, and manage technology ecosystem that powers efficient and exceptional customer support. Your work will be instrumental in scaling CX operations and elevating customer satisfaction, ensuring we continuously improve both the customer experience and support efficiency.

In our Virtual First work culture, you’ll connect with with Dropboxers virtually and in-person to build the foundation of a strong professional network.  

For Summer 2025, we offer two start dates culminating in a 12-week internship:

  • 5/27 - 8/15
  • 6/24 - 9/12

Responsibilities

  • Perform enablement tasks to optimize CX platforms, including ticketing systems, knowledge bases, AI tools, and communication tools.
  • Troubleshoot system issues and ensure high availability and performance.
  • Develop AI-driven workflows to streamline customer interactions, such as smart routing, predictive case resolution, and automated escalation handling.
  • Create dashboards and generate reports to monitor CX performance metrics.
  • Analyze data to identify trends and opportunities for process improvement.
  • Work with cross-functional teams to align tools and systems with their needs.
  • Proactively suggest and implement enhancements to CX systems and processes.

Basic Qualifications

  • Currently pursuing an undergraduate degree in Computer Science, Information Technology, Information Systems, Systems Engineering, or a related field with an expected graduation in 2027
  • Enthusiastic about problem-solving, process improvement, technology enablement and comfortable working both independently and collaboratively with cross-functional teams.
  • Knowledge of APIs, system integration, and workflow automation tools
  • Have experience working in various programming languages and development environments or possess a working knowledge of at least one programming language.
  • Strong analytical and problem-solving skills, with the ability to identify and implement AI-driven solutions.
  • Good communication and collaboration skills to work effectively with cross-functional teams.
  • Adaptable, innovative, and passionate about leveraging AI for customer success.

Preferred Qualifications

Technical Skills:

  • Familiarity with coding in various languages (e.g., Python, JavaScript, Java, .NET, Ruby, etc.).
  • Basic understanding of AI/ML technologies.
  • Experience deploying AI technologies in customer support environments.
  • Background in data science, software engineering, or CX enablement with a focus on AI.

Effective Communication:

  • In addition to technical skills, the capacity to articulate complex technical ideas in simple terms is essential. Ensuring that customers comprehend solutions and instructions is a key aspect of the role. 

Collaboration:

  • This internship involves working closely with diverse teams like Global Support, Launch Readiness, and Engineering, Product, and Design. The ability to navigate uncertainties and collaborate effectively to address complex issues benefits both customers and Dropbox.

Compensation

US Pay Range

$7,000$8,000 USD

Dropbox Seattle, Washington, USA Office

Though remote is our primary way of working, meaningful in-person connection and collaboration is a critical part of Virtual First. Our Seattle Studio is a place for teams to come together to host meetings, off-sites, and build community.

What you need to know about the Seattle Tech Scene

Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.

Key Facts About Seattle Tech

  • Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Amazon, Microsoft, Meta, Google
  • Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
  • Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Madrona, Fuse, Tola, Maveron
  • Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
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