As a Support Specialist, you will prepare and execute audits, communicate findings, improve processes, and manage multiple projects in a customer service environment.
Company Description
Collabera is ranked among the top 10 Information Technology (IT) and professional staffing firms in the U.S., with more than $600 million in sales revenue and a global presence that represents approximately 14,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia), and Europe (Ireland, Netherlands, Poland, United Kingdom). We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers
- Prepare audit sampling, execute auditing and deliver findings to Operations, Training, and internal partner management teams.
- Calibrate auditing processes between partner and internal teams
- Must be able to verify, document, and communicate audit results, develop an audit report, and evaluate the effectiveness of corrective action and follow up.
- Must be able to audit in a professional, ethical, and objective manner using and interpreting applicable standards or requirements, with an awareness of potential legal and financial ramifications
- Excellent time-management skills and organizational agility, including the ability to effectively balance multiple ongoing projects, tasks and priorities
- Develop creative methods and process for improving core metrics based on audit findings
- Ability to identify and articulate issues, translate them into business requirements and escalate issues appropriately
- Proven analytical and problem solving skills with attention to details; process improvement skills
- Demonstrated ability to lead and influence work of others
- Address special projects as necessary and adapt to the changing requirements of the business
- Ability to understand Seller’s perspective and audit from their overall experience, not only the associates.
- preferably in a quality process/documentation role supporting a customer service environment
- Strong analytical skills that can be used to identify patterns, outliers and opportunities
- Strong verbal and communication skills
- Ability to manage the stress of the position (for example, deadline pressures and ambiguity)
- Client is looking for a candidate who is very proficent in (Germen OR French) Language.
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