Expeditors Logo

Expeditors

Systems Analyst II - EXP.O NOW, IS Customer Experience

Job Posted 21 Days Ago Posted 21 Days Ago
Be an Early Applicant
In-Office
Seattle, WA
100K-145K Annually
Mid level
In-Office
Seattle, WA
100K-145K Annually
Mid level
The Systems Analyst II serves as a Product Owner, focusing on backlog management, collaboration with stakeholders, and enhancing user experience.
The summary above was generated by AI
Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 18,000 trained professionals
  • 350+ locations worldwide across 60+ countries
  • Fortune 500
  • Globally unified systems

Job Description

Who we are:

Expeditors' Customer Experience Portfolio is exclusively focused on delivering value to customers and creating the digital products, like EXP.O NOW, that uplift the technology leadership with our customers and industry.

EXP.O NOW is a visionary, industry-leading platform developed by Expeditors that is the place to go to do business with us. Our technology enables a seamless digital experience that connects our customers to their goods, providing a powerful tool to support strategic business decisions. Capabilities include quoting, booking, shipment tracking, logistics document images, and reporting.

Who we're looking for:

The Platform team in EXP.O NOW is looking for a self-starter who will use their technical experience to embrace the Agile Product Owner role and will serve as the customer proxy responsible for working with product management, technical stakeholders and is the primary link to business and technology strategy.

The ideal candidate for this position must be detail oriented with strong communication, organization, and facilitation skills, is a problem solver, technically savvy, and can build relationships with their agile teams, product management, customers, and stakeholders. They must also have a keen understanding of customer empathy and customer value proposition while also being comfortable with ambiguity and using their technical knowledge to guide the ongoing development of their product to achieve customer satisfaction.

Primary Responsibilities

  • Build, refine, and prioritize your team's backlog in alignment with the program vision and roadmap
  • Collaborate with product management and program stakeholders, translate business/functional requirements into easily understandable technical requirements that are deemed ready for development, and communicate those details to various technical and non-technical audiences
  • Perform analysis on new feature development for our business applications
  • Create/understand system integration diagrams and perform gap analysis
  • Create objectives that your team follows to ensure delivery of business value
  • Create User Stories that define acceptance criteria
  • Ensure the team's output meets the user's needs and complies with the Definition of Done
  • Prepare team by participating in/leading SAFe ceremonies, such as backlog refinement, PI planning and system demos
  • Collaborate with your development team to analyze and document ways to better improve our applications with security and efficiency in mind
  • Collaborate with your development team to provide a user-centered perspective and ensure that business value is being met
  • Collaborate with other Product Owners to resolve dependencies, coordinate efforts, and deliver cross-functional initiatives and technical enablers. Represent the team at Product Owner check-ins and pass relevant information back to the team

This position is on-site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.

  • Downtown Seattle
  • Federal Way
  • Lynnwood
  • Bellevue (Factoria)

Qualifications

MINIMUM QUALIFICATIONS

  • 1+ years of experience as a Product Owner or related role
  • 3+ years of business and/or systems analysis experience
  • Experience in a software development environment with Agile Development practices including Scrum and SAFe
  • Experience in creating and presenting complex technical concepts to a broad range of audiences
  • Effective at navigating ambiguity and helping diverse teams drive toward clarity and consensus
  • Excellent time management, organization skills, and the ability to manage competing priorities
  • Outstanding verbal and written communication
  • Ability to compose concepts, ideas, and designs into actionable/measurable deliverables

DESIRED QUALIFICATIONS

  • Experience with Logistics, Brokerage, and/or Transportation Industry
  • Certification in Leading SAFe and/or Certified Scrum Product Owner (CSPO) and experience working as part of a technical development team.
  • Working knowledge of Azure DevOps, SharePoint, and Visio

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

Additional Information

Expected base salary:  $100,000 to $145,000

Expeditors offers competitive benefits to all full-time employees including:

  • Paid vacation
  • Holidays (10)
  • Flexible Days (2)
  • Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
  • 401(k) Retirement Savings Plan with employer match
  • Employee Stock Purchase Plan (ESPP)
  • Medical, Prescription Drug, Dental & Vision Coverage
  • Health Savings Account (HSA)
  • Life and Disability Insurance
  • Paid Parental Leave (additional eligibility criteria)
  • Dependent Care Flexible Spending Account (DC FSA)
  • Commuter Benefit
  • Employee Assistance Program (EAP)
  • Training and Personnel Development Program
  • Educational Assistance and Reimbursement
  • Position is full time (40 hours per week) Monday through Friday 

All your information will be kept confidential according to EEO guidelines.

Top Skills

Agile
Azure Devops
Safe
Scrum
Sharepoint
Visio
HQ

Expeditors Seattle, Washington, USA Office

1015 3rd Ave, Seattle, WA, United States, 98104

Similar Jobs

4 Hours Ago
2 Locations
169K-242K Annually
Senior level
169K-242K Annually
Senior level
Artificial Intelligence • Automotive • Computer Vision • Information Technology • Internet of Things • Logistics • Software
As a Sr. Product Manager, you'll introduce new solutions, drive strategy, create business models, and manage cross-functional teams within the Multi-Industry Solutions team.
Top Skills: GisLocation Intelligence
4 Hours Ago
Easy Apply
Hybrid
2 Locations
Easy Apply
Senior level
Senior level
Fintech • Mobile • Software • Financial Services
Lead the development of SoFi's Small Business product, collaborating with cross-functional teams to create offerings that enhance financial success for small business owners.
Top Skills: A/B TestingData AnalysisFintechPerformance MarketingProduct ManagementSeoSoftware Products
4 Hours Ago
Easy Apply
Hybrid
3 Locations
Easy Apply
Senior level
Senior level
Fintech • Mobile • Software • Financial Services
The Principal Product Manager will define and deliver new credit card products, collaborate with cross-functional teams, and drive product vision and strategy.

What you need to know about the Seattle Tech Scene

Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.

Key Facts About Seattle Tech

  • Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Amazon, Microsoft, Meta, Google
  • Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
  • Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Madrona, Fuse, Tola, Maveron
  • Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account