Systems Analyst II - Legacy, IS Operational Experience

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 350+ locations worldwide across 60+ countries
• Fortune 500
• Globally unified systems

The Operational Experience (OXP) Systems Analyst – Legacy Performance plays a pivotal role in optimizing the performance of our core export operations system. You will collaborate closely with Performance Developers, QA Engineers, and Data Analysts to research, analyze, and guide enhancements to our Export application.

This role demands a technically savvy, solution-oriented professional with strong communication and facilitation skills. The ideal candidate excels at problem-solving, is proactive in identifying areas for improvement, and builds strong relationships across teams and stakeholders. You will leverage your business acumen, system analysis expertise, and critical thinking to clarify requirements and contribute to the development of high-quality, performant functionality.

Key Responsibilities

• Lead analysis of complex system performance issues and application-level initiatives.
• Partner with cross-functional teams to design, recommend, and support scalable, performance-driven solutions.
• Conduct in-depth research and root cause analysis to drive resolution of system performance concerns.
• Translate business and technical requirements into clear documentation, such as mapping specifications and solution design proposals.
• Adapt and define analysis approaches while contributing to the evolution of best practices and methodologies.
• Collaborate with Data Analysts to deliver comprehensive insights and diagnostics on performance-related issues.
• Facilitate conversations between technical and business stakeholders to ensure shared understanding and alignment.

This position is on-site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.

• Downtown Seattle
• Federal Way
• Lynnwood
• Bellevue (Factoria)

MINIMUM QUALIFICATIONS

• 3+ years of experience in Business or Systems Analysis, or equivalent experience in software development.
• Proven ability to develop detailed technical documentation, including requirements and data mapping specifications.
• Demonstrated ability to analyze how interconnected systems operate and influence each other to identify bugs and propose efficient resolutions.
• Strong leadership, analytical, organizational, and interpersonal skills.
• Skilled in presenting complex technical and business concepts to diverse audiences, including stakeholders and leadership.
• Exceptional customer service mindset, with the ability to resolve issues and drive continuous improvement.
• Solid understanding of database structures, data modeling, and data relationships.
• Strong aptitude for quickly learning technical systems and business processes.
• Familiarity with data and information management best practices.

DESIRED QUALIFICATIONS

• Experience in the transportation, logistics, or export operations industry.
• Proficiency with Agile or Scrum development methodologies; SAFe familiarity or certification is a plus.
• Ability to work through ambiguity and guide teams toward clarity, alignment, and consensus.
• Results-driven, with a strong sense of ownership and follow-through to completion.
• Experience with tools such as Azure DevOps, SharePoint, Microsoft Visio, and Microsoft Office Suite.

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

Expected base salary:  $85,000 to $135,000

May be eligible for bonus following first year of continuous employment in position.

Expeditors offers competitive benefits to all full-time employees including:

• Paid vacation
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement
• Position is full time (40 hours per week) Monday through Friday 

All your information will be kept confidential according to EEO guidelines.