Systems Analyst III (Product Owner) - EXP.O NOW - Customer API, IS Customer Experience

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 350+ locations worldwide across 60+ countries
• Fortune 500
• Globally unified systems

Job Description

What We Are Creating

EXP.O NOW is a visionary, industry-leading platform that is the place to go to do business with Expeditors. Our technology is a seamless digital experience that connects our customers to their goods, providing a powerful tool to support strategic business decisions.

Who We Need on Our Team

The systems analyst plays a key role working within a small, collaborative and agile development team building the Customer API Program. The systems analyst will take on a dual role as a product owner at the API team level and as a systems analyst for the Customer API program.

The Customer API team is looking for a self-starter who will use their technical experience to embrace the Product Owner role (40% of time), owning the team backlog and working directly with Product Management, acting as the customer proxy to the development team.

We are also looking for someone capable of also functioning as an API systems analyst (60% of time) capable of writing API contracts, analyzing existing core services, offering solutions based on interim and long term architectures. The systems analyst is comfortable working with external customers and owning our external developer documentation.

The ideal candidate is someone that knows how to navigate the product owner role, has experience with the API design process and understands the nuances of B2B data integrations.

Primary Responsibilities:

• Build, refine and prioritize the API team backlog in alignment with the program vision and roadmap.
• Collaborate with product management and program stakeholders, translate business/functional requirements into easily understandable technical requirements that are deemed ready for development and communicate those details to various technical and non-technical audiences
• Perform analysis on new feature development for our API product
• Create/understand system integration diagrams and perform gap analysis
• Write API contracts for a wide variety of logistics products and services
• Act as an agile Product Owner (write user stories, objectives, lead the team in agile ceremonies)

This position is on-site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.

• Downtown Seattle
• Federal Way
• Lynnwood
• Bellevue (Factoria)

Qualifications

MINIMUM QUALIFICATIONS

• 5+ years of experience as Systems Analyst or related technical role
• 3+ years of experience as a Product Owner
• 2+ years of experience with API testing and design tools (Insomnia, Postman, Swagger)
• Strong communication and execution capabilities
• Assertive personality, interpersonal, action and outcome driven mentality
• Well-organized with keen attention to detail
• Demonstrated ability to compose technical concepts and create actionable deliverables

DESIRED QUALIFICATIONS

• Experience with API lifecycle management, API development, API governance framework
• 2+ years of experience with customer data integration design and implementation
• Working experience with Azure DevOps, SharePoint and Visio
• Experience with Java development
• 3+ years of experience with Scaled Agile Framework (SAFe)

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

Additional Information

Expected base salary:  $100,000 to $145,000

Expeditors offers competitive benefits to all full-time employees including:

• Paid vacation
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement
• Position is full time (40 hours per week) Monday through Friday 

All your information will be kept confidential according to EEO guidelines.