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Teleperformance

Talent Acquisition Manager - Kuala Lumpur

Reposted Yesterday
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Remote
Hiring Remotely in Mỹ
Senior level
Remote
Hiring Remotely in Mỹ
Senior level
Leads end-to-end talent acquisition for RaaS and BFSI functions, develops workforce-aligned recruitment strategies, manages and coaches recruiting teams, builds specialized talent pipelines, monitors hiring metrics, improves recruitment processes, and partners with business leaders to forecast hiring needs and support compliant, high-quality hiring.
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Overview

The Recruitment Manager will lead talent acquisition strategies and recruitment operations supporting Revenue-as-a-Service (RaaS) and Banking, Financial Services & Insurance (BFSI) business functions. This role focuses on building high-performing recruitment teams, supporting business growth, and delivering talent solutions aligned with client and organizational objectives.

Qualifications
  • Bachelor's degree in Human Resources, Business Administration, or a related field.
  • Minimum 5 years of recruitment experience, preferably supporting RaaS and BFSI environments.
  • Proven experience managing recruitment teams and delivering recruitment targets.
  • Strong understanding of talent acquisition strategies, workforce planning, and recruitment metrics.
  • Excellent stakeholder management, leadership, and communication skills.
  • Strong analytical, problem-solving, and decision-making abilities.
Responsibilities
  • Lead end-to-end recruitment for RaaS and BFSI-related roles, ensuring timely and quality hiring.
  • Develop recruitment strategies aligned with business growth, workforce planning, and client requirements.
  • Manage, coach, and develop recruitment teams to achieve hiring targets and performance KPIs.
  • Partner with business leaders and hiring managers to forecast talent needs and prioritize recruitment activities.
  • Monitor recruitment metrics, including time-to-fill, cost-per-hire, hiring quality, and productivity.
  • Build talent pipelines for sales, business development, financial services, and other specialized roles.
  • Drive process improvements to enhance recruitment efficiency and candidate experience.
  • Prepare recruitment reports and provide insights to support business decisions.
  • Ensure recruitment practices comply with company policies, client requirements, and relevant employment regulations.

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