Team Leader - Technology Services

Description and Requirements
Design, implement, and manage the organization's IT infrastructure, including application systems, servers, storage, virtualization, and cloud services. Develop and maintain infrastructure architecture standards, policies, and procedures.
Job Responsibilities

• Engineer solutions and establish standards for APM and agent deployments, including optimizations and tunings per requirements
• Adopt APM for usage in Cloud IaaS and PaaS models
• Devise an authentication and authorization model for APM within a standard Client security framework. Develop customizations, and automation as needed

• Architect a highly available and scalable infrastructure with appropriate monitoring and alerting mechanisms.
• Test and implement APM Monitoring Extensions appropriate for the Client's technology stack (e.g. Webservers; Messaging Tiers, etc).

• Support automation scripts utilizing Python or develop automation with Ansible knowledge

• Design, configure, and implement automation solutions that use tools such as Ansible or AZDO Pipelines, based on business requirements.
• Collaborate with architects and development teams to ensure effective integration of applications.
• Familiar with change management concepts.
• Assists in building partnerships with project teams and works closely with internal and external customers and vendors.
• Creates change tickets on the ServiceNow Change Management System.

• Assists in the planning, forecasting, architecture, implementation, and identification of resource requirements for systems of low to moderate complexity.
• Configure APM instrumentation of applications on nodes, and application servers.

• Perform routine administrative tasks, including monitoring, logging, and health checks

Knowledge, Skills and Abilities
Education

• Bachelor's degree in computer science, Information Systems, or related field

Experience

• 3+ years of total experience and at least 2+ years of experience on APM (Application Platform Monitoring) tools, agent deployments, and implementation of APM Agents for Java and DotNet-based applications
• Elastic
• Performance Troubleshooting
• End User Experience Monitoring
• Apache / Tomcat
• Run/Code Ansible (Automation)
• AZDO Pipelines
• Operating System Knowledge (Linux/Windows/AIX)
• Version control (GIT)
• Python Coding Skills
• Communication
• AppDynamics/Elastic (APM)
• Splunk
• Continuous Integration / Continuous Delivery (CI/CD)

Other Requirements (licenses, certifications, specialized training - if required)
Working Relationships
Internal Contacts
(and purpose of relationship):

• MetLife internal partners

External Contacts
(and purpose of relationship) - If Applicable

• MetLife external partners

About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
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