Hightouch Logo

Hightouch

Technical Account Manager - EMEA

Job Posted 8 Days Ago Reposted 8 Days Ago
In-Office or Remote
29 Locations
160K-200K
Senior level
In-Office or Remote
29 Locations
160K-200K
Senior level
As a Technical Solutions Account Manager, you'll oversee customer onboarding, ensure product value, manage technical projects, and collaborate cross functionally to enhance customer experience.
The summary above was generated by AI
About Hightouch

Hightouch’s mission is to empower everyone to take action on their data. Hundreds of companies, including Autotrader, Calendly, Cars.com, Monday.com, and PetSmart, trust Hightouch to power their growth.

We pioneered the Composable Customer Data Platform (CDP), which lets companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. Our new AI Decisioning platform goes a step further,  allowing marketers to set goals and guardrails that AI agents can then use to personalize 1:1 customer interactions. Traditionally, only technical teams had the skills to access and use customer data. With Hightouch, every business user can deliver personalized customer experiences, optimize performance marketing, and move faster by leveraging data and AI across their organization.

Our team focuses on making a meaningful impact for our customers. We approach challenges with a first-principles mindset, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals. 

What else? We’re based in San Francisco but have team members all over the world. Our Series C put us at a $1.2B valuation, and we are backed by leading investors such as Sapphire Ventures, Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital.

About The Role 

As a Technical Solutions Account Manager in our EMEA region, you will become the bridge between Hightouch and our largest Fortune 5000 customers. You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent and beyond.

In this role, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have a natural curiosity to uncover a customer’s use case and help navigate to the most elegant and efficient solution. Fundamentally, you are enamored with how a company can utilize data to its fullest extent. Utilizing this curiosity and knowledge, your goal is to guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform as well.

What You’ll Do
  • As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers
  • You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
  • From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices
  • Provide customers with clear proactive technical guidance and expertise across all our products
  • Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
  • Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level
What We're Looking For
  • 5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
  • Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
  • Excellent project management and communication skills
  • Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, reporting tools, etc.)
  • Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
  • Ability to collaborate cross functionally with different teams and types of people
  • Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease
  • Proficiency of spoken and written English

The salary range for this position is 160,000-200,000 (80/20 split variable) USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.

Top Skills

APIs
Databases
Reporting Tools

Similar Jobs

23 Hours Ago
Easy Apply
Remote or Hybrid
28 Locations
Easy Apply
Senior level
Senior level
Information Technology • Productivity • Professional Services • Software
As a Senior ServiceNow Developer, you will design, develop, and maintain software applications, integrate with the ServiceNow platform, and troubleshoot issues while working directly with customers in the EMEA region.
Top Skills: AWSAzureGCPGitJavaScriptJenkinsRestServicenowSoap
Yesterday
Easy Apply
Remote
28 Locations
Easy Apply
Mid level
Mid level
Cloud • Security • Software • Cybersecurity • Automation
The Strategic Account Executive manages key accounts, driving sales activities and ensuring customer success while collaborating with various teams for product adoption and feedback.
Top Skills: Application Lifecycle ManagementGitSoftware Development Tools
Yesterday
Easy Apply
Remote
31 Locations
Easy Apply
Mid level
Mid level
Cloud • Security • Software • Cybersecurity • Automation
As a Distribution Engineer, facilitate build pipelines, maintain existing services, ensure compliance, manage dependencies, and collaborate on package creation and documentation.
Top Skills: AutotoolsAWSAzureCmakeContainer ImagesGccGCPGithub ActionGitlab CiGnu/LinuxGoGrafanaJenkinsMakePrometheusPythonRubyRustTravis

What you need to know about the Seattle Tech Scene

Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.

Key Facts About Seattle Tech

  • Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Amazon, Microsoft, Meta, Google
  • Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
  • Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Madrona, Fuse, Tola, Maveron
  • Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account