Technical Account Manager II

At AbsenceSoft, we’re transforming the employee experience. Our secure, intuitive technology helps employers bring humanity, certainty, and efficiency to some of the most complex moments in the workplace. Built by HR professionals for HR professionals, we’re proud of where we’ve been and even more excited about where we’re going.

We're looking for a skilled and people-centered Technical Account Manager II to serve as a strategic technical partner to our customers. In this role, you'll guide complex accounts with confidence, provide advanced technical expertise, and champion customer success at every stage. If you love building relationships, solving meaningful problems, and making a real impact, we'd love to meet you.

WHAT YOU'LL DO

• Manage the technical relationship for a portfolio of complex customer accounts, serving as a trusted advisor and primary point of contact.
• Provide advanced technical guidance and best practices to help customers maximize the value of the AbsenceSoft platform.
• Proactively monitor customer environments to identify and resolve potential issues before they escalate.
• Collaborate cross-functionally with Professional Services, Support, and Product teams to address complex customer challenges.
• Facilitate technical reviews and deliver actionable recommendations to optimize customer usage and adoption.
• Maintain detailed account documentation, including integration configurations and technical specifications.
• Partner with Customer Success to support account expansion and renewal efforts.
• Contribute to a secure, compliant environment by upholding organizational controls within your role.

WHAT YOU'LL BRING

• Bachelor's degree in Business, Technology, or a related field, or equivalent professional experience.
• 4–6 years of experience in SaaS technical account management, support, or professional services, ideally within HR technology, leave management, or compliance-driven solutions.
• Proven ability to manage multiple accounts and competing priorities with care and precision.
• Strong technical knowledge of integrations, APIs, and SaaS environments, including familiarity with enterprise implementations and advanced troubleshooting practices.
• Excellent communication and stakeholder management skills across all levels of an organization.

WHY JOIN US

AT ABSENCESOFT, WE LEAD WITH OUR VALUES:

Lead with Innovation - We create meaningful change through intelligence, focus and passion. We embrace curiosity, data, and insight to shape the future of our industry. Always innovating, learning and evolving.

Elevate Every Voice - Every perspective matters. We listen, learn, and build a culture where diversity of thought and experience drives better solutions and smarter decisions.

Achieve Together - The customer fuels everything we do. We share knowledge, collaborate, celebrate wins, and face challenges as one team because success is always a collective achievement.

Drive Outcome - Every action we take delivers measurable value to our teams, our customers, and the employees they support. Accountability is non-negotiable. We honor our commitments, take responsibility for results, and see every success and setback as a chance to grow stronger.

WE OFFER:

• Impact that matters. You'll do work that shapes the future of the modern workplace.
• Flexibility and trust. We're remote-first and results driven. You'll have the freedom and flexibility to do your best work, wherever you do it best.
• Growth and development. We believe the best work happens when people are growing. You'll have access to learning resources, leadership programs, and real opportunities to take on new challenges and expand your impact.
• Competitive rewards. We offer comprehensive benefits, a performance-based bonus program, and equity opportunities – because when we grow, you should too.
• Time for life. Recharge and reconnect with flexible time off, paid holidays, and flexible leave programs designed to support every season of life.
• Belonging and balance. We're building an inclusive culture where every voice is valued, collaboration is celebrated, and success is shared.

We're committed to building a team as diverse as the customers we serve. If your experience doesn't align perfectly with every qualification, we still encourage you to apply – you might be exactly what we're looking for. If this sounds like a fit, apply today, we'd love to meet you!