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LogicGate

Technical Account Manager

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Hiring Remotely in United States
Easy Apply
Remote
Hiring Remotely in United States

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LogicGate was founded with a rebellious spirit and lofty objective: to build a modern risk management platform that helps our customers grow by transforming business risks into opportunities. Since our founding in 2015, we've secured more than $156M in four funding series to help us grow into the company we are today, but we're not done yet. LogicGate continues to push to lead the GRC category with our flexible and no-code risk management solution.

Our Company core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar guide everything we do - with our customers, our employees, and all we interact with.  We are proud to have been recognized as a Built In, Crain’s Chicago Business, the Chicago Tribune, and more. Visit our website to learn about our latest recognition

How you’ll spend your time:  

  • Dedicated point of contact responsible for building and maintaining customer relationships in order to drive product adoption, expansion, and customer advocacy from the beginning of the customer’s contract
  • Act as a trusted advisor to your portfolio of customers by providing GRC subject-matter expertise and technical Risk Cloud product advice to help them utilize their Risk Cloud applications as effectively as possible and drive desired outcomes
  • Own the tracking of customer health and proactively engage at-risk customers, leveraging your GRC and Risk Cloud knowledge to provide winning solutions
  • Support implementation project management and serve as a technical expert, with a specific focus on the holistic view of a customer’s GRC program and how use cases will inter-relate in Risk Cloud
  • Ad-hoc knowledge sharing of Risk Cloud best practices based on experience with similar customers (industry, maturity, etc.)
  • Ongoing account management comprised of weekly status meetings for ongoing projects, monthly strategic meetings with key stakeholders, and Quarterly Executive Business Reviews
  • Conduct training and provide training resources for Power Users and end users on the Risk Cloud platform and existing Applications
  • Collaborate cross-functionally with other LogicGate teams - Sales, Customer Success, and Product - for a seamless customer experience throughout the customer journey from handoff through onboarding and implementation to ongoing partnership
  • Respond to and support power users and customers within the stated SLA

We get excited about you if you have: 

  • 5+ Years Experience in GRC or Risk Advisory
  • Becoming an expert on the Risk Cloud platform; articulating the value of the tool and how it can be leveraged most effectively by different customer stakeholders
  • Interest in supporting sales and commercial business development efforts
  • Experience with cybersecurity and/or risk management frameworks such as NIST 800-53 and ISO27001
  • Passion for SaaS applications – able to understand the value and limitations of the Risk Cloud platform, front and back
  • Great people skills – the ability to quickly understand your audience and tailor the right message to them
  • Ability to manage multiple accounts/priorities at a time – organization, time management, and attention to detail are critical
  • A drive to learn and be curious, with the desire to understand our customers' problems and then effectively communicate and demonstrate how Risk Cloud can help

The anticipated base salary range for the role is $110,000 - $125,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.

Total Rewards 

We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards aligned with our core values. Our total rewards are designed to support the unique needs of our employees both inside and outside of the workplace.

In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, 11 Annual Company Holidays, Summer and Winter Fridays, and Health Days, allowing you time to recharge and relax.
We are focused on and invested in career development and learning opportunities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program.

Our Culture

We are committed to fostering an inclusive work environment where all employee differences are celebrated, their ideas matter, and everyone feels safe to bring their authentic selves to work.

We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster a culture of belonging. 

LogicGate also believes strongly in giving back to the communities in which we live and work. We support our teams through this by offering volunteer hours as well as Company-wide charitable activities supporting organizations aligned with our core values.

Learn more about our culture here. 

Excited about LogicGate but not familiar with GRC? 

GRC stands for Governance, Risk, and Compliance

  • GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law. 
  • The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.

What you need to know about the Seattle Tech Scene

Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.

Key Facts About Seattle Tech

  • Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Amazon, Microsoft, Meta, Google
  • Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
  • Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Madrona, Fuse, Tola, Maveron
  • Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
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