Technical Account Manager

Who We Are:

Revyse exists to help multifamily operators discover the best vendor partners, manage contracts and compliance, and reduce financial risk. Our AI-powered platform helps the industry turn vendor and supplier data into a strategic advantage. We are a fast-moving, early-stage tech company with a big vision. Founded by industry experts and financially supported by industry veterans - we're overhauling the relationship between operators and suppliers.

Who We’re Hiring:

We’re hiring a Technical Account Manager (TAM) to own the long term technical relationship with our customers. You will be their trusted advisor, helping them translate business goals into platform outcomes, driving adoption, and ensuring Revyse becomes embedded in their day to day operations. Customers will look to you not just for answers, but for strategy, insights, and a clear roadmap for success.

In this role you’ll lead executive check ins, deliver tailored reporting, and proactively surface risks, opportunities, and recommendations. You’ll partner closely with Product and Engineering to represent the voice of the customer and ensure we’re building what matters most.

This role is first and foremost about driving customer outcomes: adoption, expansion, and long term retention. If you’re equal parts relationship builder, technical translator, and strategic problem solver and you thrive in high velocity startup environments, this role is for you.

What You’ll Do:

Customer Relationship & Account Strategy

• Serve as the primary technical POC for assigned accounts
• Build strong executive and stakeholder relationships, becoming a trusted advisor
• Lead executive check ins, presenting adoption metrics, success stories, and roadmap alignment
• Track account health, usage, and revenue activation; identify risks and expansion opportunities
• Deliver tailored reporting including contract summaries, spend insights, and adoption dashboards
• Escalate risks and blockers proactively to leadership

Training & Enablement

• Lead training sessions for corporate, department, and site level teams
• Create decks, guides, and walkthroughs to make complex workflows simple
• Host ongoing education to drive adoption of new features

Adoption & Feedback

• Collect and prioritize customer requests, maintaining visibility in CX systems
• Act as the voice of the customer in product planning, influencing roadmap priorities
• Partner with Product and Engineering to resolve issues and improve workflows
• Identify and support upsell and expansion opportunities within accounts

Implementation Support

• Assist with onboarding rollouts including configuring environments, locations, users, and product settingsover-communicate
• Support technical integrations including SSO, Yardi, Stripe, and Salesforce through discovery, validation, and customer facing sessions.

What You Bring: 

We believe in giving people opportunities, so if you don’t check all of the boxes below, don’t let that hold you back. Think of these as nice-to-haves, instead of need-to-haves:

• 5+ years of experience in Technical Account Management, Customer Success, Solutions Engineering, or a similar client-facing technical role in SaaS
• Strong technical acumen — comfortable explaining integrations, data flows, and workflows in clear business language
• A track record of building executive relationships and influencing customer strategy and adoption
• Proven ability to lead strategic account reviews, deliver compelling presentations, and drive measurable business outcomes
• Excellent communication and storytelling skills — able to adapt for site managers in training sessions or C-level executives in boardrooms
• Experience partnering with Product and Engineering teams to advocate for customer needs and shape roadmap priorities
• Familiarity with SaaS onboarding and implementation best practices (integration validation, configuration, rollout planning)
• Proficiency with tools such as Notion, Asana, Slack, CRM systems; bonus for experience with support platforms like ZendeskSupport technical integrations, including SSO, Yardi, Stripe, and Salesforce, through discovery, validation, and customer-facing sessions.
• Entrepreneurial mindset — resourceful, proactive, and energized by working in a fast-moving startup environment

Why Join Team Revyse:

• You’ll help move our high-growth startup forward and shape how we scale.
• Collaborative remote-forward work environment with a SUPER passionate and talented team. We love working hard on interesting projects.
• You’ll be sitting at the crossroads of multifamily vendors and operators. Being able to bring the industry together and amplifying the good happening all around us is some seriously rewarding work.
• Trust falls are part of our DNA. We don’t think it’s weird or awkward to care about our well-being at work - we value each other as individuals and are energized by the idea of understanding our colleagues on a deeper level. 
• Our leadership philosophy is to over-communicate, always. We’re transparent about company goals and opportunities.
• We believe that 100% of the organization should understand and be accountable to the vision and strategy. If we all know where it is we’re trying to go, it’s far easier to row the boat in unison.