Technical Account Manager

About Artisight, Inc.

Artisight, Inc., is a smart hospital platform powered by industry-defining artificial intelligence to provide virtual care, quality improvement, and care coordination. Anchored in deep clinical knowledge and industry-defining artificial intelligence, Artisight’s state-of-the-art computer vision and robust multi-sensor network adapts in real-time to specific environments and workflows, unlocking previously inaccessible data and ensuring seamless integration into your healthcare ecosystem.

We're seeking a Technical Account Manager to expand our client-facing technical solutions organization. In this role, you'll serve as the primary technical point of contact for clients, bridging the gap between Artisight's technical teams and customers throughout the project lifecycle, and help strengthen customer satisfaction, retention, and technical success across the organization.

This role is remote and requires U.S. work authorization.

• Partner with clients' technical stakeholders to provide expert-level guidance on implementation, integration, and operation of Artisight solutions
• Lead technical discussions and demonstrations that showcase deep product knowledge and Healthcare IT industry expertise
• Coordinate internal teams (Support, Deployment, Engineering) to troubleshoot and resolve complex technical issues
• Serve as the primary technical contact for assigned accounts, building strong relationships with key customer stakeholders
• Conduct product training, workshops, and onboarding sessions to ensure customers maximize the value of our solutions
• Provide regular reporting on customer health, product usage, and technical trends to inform strategic decisions
• Maintain thorough documentation of customer interactions, technical challenges, and resolutions

• 4+ years of experience in a Technical Account Manager, Solutions Engineer, or similar customer-facing technical role
• Experience working in Healthcare IT with a strong background in project management and technical implementations
• Demonstrated ability to explain complex technical concepts clearly to both technical and non-technical stakeholders with strong presentation and training facilitation skills
• Comfort working with Linux infrastructure, software development, cloud platforms (public and private), and Windows systems
• Strong communication skills and a collaborative working style, especially when coordinating cross-functional teams under pressure
• A thoughtful, organized approach to customer success and technical problem-solving

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field
• PMP certification

• Impact: Your technical expertise directly ensures customer success and drives product adoption across healthcare organizations
• Growth: Develop deep expertise in Healthcare IT while building skills in customer relationship management and technical leadership
• Team: Collaborate closely with Product, Engineering, Support, and Deployment teams to deliver exceptional customer outcomes

Artisight is committed to fostering a diverse and inclusive workplace where individuals of all backgrounds, experiences, and identities are welcomed and valued. 

We actively encourage and welcome all candidates apply for this position, regardless of whether they meet 100% of the listed qualifications. We recognize that qualifications are not solely determined by a checklist but also by an individual's potential, growth mindset, and capacity to learn and contribute effectively to our team.

Our recruitment and selection processes are designed to be fair and equitable, and we strive to eliminate any biases that may exist. We value diversity not only in terms of physical identity, e.g., gender, race, ethnicity, etc but also in perspectives, experiences, and backgrounds.

We believe that a diverse workforce enriches our organization by bringing a variety of perspectives, ideas, and experiences to the table. We are committed to promoting a culture of inclusion and respect, and we actively seek to create an environment where everyone can thrive and contribute to our success.

We invite all qualified individuals to consider joining our team and contributing to our mission and vision. Your unique talents and perspectives are valued assets that can help us achieve our goals.