Technical Account Manager

Position Summary:

We are seeking a rock star Technical Account Manager (TAM) to spearhead the integration and optimization of our digital advertising technologies. This role demands a comprehensive understanding of digital ad platforms, including DSPs, ad servers, data warehouses, and DCO tools. The ideal candidate will possess a blend of technical expertise and customer management skills to enhance our advertising solutions and provide cutting edge solutions as we push the envelope of retail media. 

Responsibilities Include:

• Develop and oversee integration processes with third-party ad servers (3PAS) to ensure optimal ad operations 
• Implement and manage creative templates and product feeds for Dynamic Creative Optimization (DCO) platforms 
• Define network hierarchy for new retailers, creating tailored ad placements 
• Utilize backend queries to monitor and analyze ad network performance metrics such as fill rate, RPM, and impression drop-offs 
• Employ tools like Grafana for ongoing monitoring and proactive troubleshooting of ad performance issues 
• Manage digital ad trafficking, utilize packet tracing tools (like Chrome Developer Tools, Wireshark, Charles) to debug ad code and JavaScript issues 
• Oversee tagging of websites with conversion tags and integration with platforms like AppsFlyer 
• Conduct technical training sessions for clients on new tools and products 
• Other related duties as assigned

Required Qualifications:

• Bachelor’s degree in Computer Science or a related field; degree preferred but not required 
• 4+ years experience in technical account management, digital ads trafficking, or a closely related role 
• Advanced skills in JavaScript and HTML5 for ad coding and development 
• Extensive knowledge of digital advertising platforms, ad servers, and programmatic advertising 
• Proficiency in using monitoring systems like Grafana and packet tracing tools for technical troubleshooting 
• Ability to run SQL queries to run data analysis as required to understand the health of the ad network or to troubleshoot technical issues 

Preferred Qualifications:

• Hands-on experience in both web and mobile ad serving environments 
• Demonstrated ability to manage complex technical projects and customer relationships in the digital advertising space 
• Strong analytical and problem-solving skills, capable of managing detailed technical data and processes 

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