Owns end-to-end delivery of cloud platform rollouts, migrations, and customer deployments. Coordinates engineering, services, customers, and leadership; maintains product roadmaps, gathers requirements, secures approvals, and removes delivery blockers. Produces release notes, product documentation, caveats, and monthly leadership reports while directing technical programs and supporting deadline-driven execution across multiple stakeholders.
This is a remote position.
Location: Remote across India; may transition to onsite in the future
Know more about Product CloudLabs : CloudLabs: Hands-on Lab Platform for Training, POCs & Demo
We're hiring a Technical Program Manager to drive the delivery, coordination, and documentation of our cloud platform and its rollout to customers. This is not a hands-on developer role, but it demands a solid technical background - enough to direct an engineering team, understand the product deeply, and earn the team's confidence. You'll be the bridge between engineering, services, customers, and leadership, enabling our engineering team to stay focused on building.
Key Responsibilities
Customer Rollout & Migration
- Own end-to-end planning and delivery of various initiatives such as new experience rollout, migrations etc, for internal and external customers against defined timelines.
- Coordinate closely with customer success teams and directly with customers to schedule, sequence, and unblock deployments.
- Absorb the coordination overhead so engineering can focus on delivery.
Product Roadmap: Requirements, Prep & Approvals
- Build and maintain a clear product roadmap.
- Gather and consolidate product requirements from services teams and customers.
- Keep customer context, use cases, and specifications prepared in advance of each engineering cycle.
- Secure leadership sign-off ahead of time so engineering is never blocked waiting on approvals.
Product Documentation & Release Notes
- Own and maintain release notes and product documentation for every feature shipped.
- Capture the caveats for each release - intended behavior, known limitations, and misuse risks - in partnership with engineering, at release time.
Roadmap & Leadership Reporting
- Publish regular (monthly) progress reports to leadership summarizing engineering achievements and delivery status.
Requirements
Required Qualifications
- 8+ Years of experience in Techincal program management
- Strong technical background -able to direct an engineering team, understand a technical product hands-on, and command the team's respect.
- Expert proficiency in Azure DevOps (backlogs, boards, releases, work tracking) for program and project management.
- Proven track record running deadline-driven programs across multiple stakeholders (engineering, services, customers, leadership).
- Excellent coordination, documentation, and written communication skills.
- Comfortable getting hands-on with the product to lead effectively.
Nice to Have
- Experience in a SaaS or cloud platform environment.
- Exposure to release management, product operations, or technical writing.
Why Join Us
- Own a high-visibility program with direct leadership exposure.
- Shape how a growing cloud platform scales to enterprise and education customers globally.
- Work with a talented engineering team on modern cloud and AI technology.
Similar Jobs
Cloud • Software
Own strategic enterprise accounts across New England for ThousandEyes, driving new-logo acquisition and customer expansion. Build executive relationships, independently generate pipeline, leverage Cisco’s sales ecosystem, and lead complex enterprise sales cycles through technical evaluation, negotiation, and close. Manage six- and seven-figure transactions, develop strategic account plans, expand customers into $1M+ ARR relationships, and maintain quota attainment, pipeline coverage, and forecast accuracy.
Top Skills:
Cisco ThousandeyesCloud NetworkingCybersecurityEnterprise Technology SolutionsObservabilitySaaS
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Lead end-to-end NetSuite implementations as a functional consultant and team manager. Manage finance transformation initiatives, NetSuite order-to-cash, purchase-to-pay, and account-to-report workstreams, Advanced Revenue Management and SuiteBilling implementations, customizations, integrations, and testing. Lead onshore and offshore teams, address client needs, communicate complex concepts, and apply accounting and finance expertise to deliver effective technology solutions.
Top Skills:
Erp IntegrationsNetSuiteNetsuite Advanced Revenue ManagementNetsuite Multibook AccountingOracleSuitebilling
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Engages clients to understand needs, support onboarding, manage customer interactions, resolve issues, and improve satisfaction and retention. Uses CRM tools and data analytics to inform customer success strategies, collaborates on innovative solutions, and builds long-term client relationships. The role also emphasizes communication, active listening, commercial awareness, adaptability, and continuous professional development.
Top Skills:
Customer Relationship Management (Crm) ToolsData Analytics
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
