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Legal Tech • Software • Generative AI
The Enterprise Customer Success Manager will drive adoption and satisfaction of legal tech solutions, manage client relationships, and contribute to product evolution, ensuring a high retention rate and client success.
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Legal Tech • Software • Generative AI
As a Customer Success Manager at Eve, you'll drive client success and growth, maximize product utilization, manage onboarding, and enhance client relationships while providing feedback for product evolution and implementing strategies for client retention and satisfaction.
Top Skills:
Legal Tech SolutionsSaaS
At Eve, we’re redefining what’s possible in legal technology. Our mission is to empower plaintiff law firms with AI-driven solutions that elevate how they operate, serve clients, and grow.
We believe the future of law will be built by “AI-Native Law Firms” — firms that are managed, scaled, and optimized by intelligent systems rather than manual processes and endless administrative work. Eve’s technology augments the capabilities of attorneys across every stage of a case — from intake and document review to strategy and settlement — so they can focus on what truly matters: achieving the best outcomes for their clients.
Our vision is simple yet transformative: enable every firm to operate at its highest potential through the power of AI.
Why Join Eve:
- Product-market fit: Eve is used by over 550+ law firms, and we’re growing fast.
- Backed by top investors: We’ve raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed.
- Built by a world-class team: Engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft are building Eve from the ground up.
- AI-Native from day one: We’re on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work.
- cExplosive growth: We are growing 2X revenue Quarter over Quarter.
What You Will Accomplish:
- Source and engage passive candidates through LinkedIn, GitHub, Boolean search, social channels, and alternative sourcing methods.
- Build and maintain strong top-of-funnel pipelines for technical roles (engineering, product, and design).
- Partner with recruiters and hiring managers to deeply understand role requirements, success profiles, and team needs.
- Craft personalized outreach messages that reflect our brand, values, and tone.
- Conduct initial screens to assess candidate fit and interest.
- Maintain clean, accurate data in the ATS; track pipeline metrics and share insights with stakeholders.
- Execute talent market research to identify trends, competitive intel, and opportunities to diversify talent pools.Support ongoing improvements to sourcing strategy, tools, and processes.
- Represent the company professionally and thoughtfully in all candidate interactions.
What We Are Looking For:
- 1–3+ years of experience sourcing technical talent in-house or in an agency environment, ideally at a high-growth tech company or startup.
- Strong knowledge of sourcing tools, Boolean/X-ray search techniques, and candidate engagement best practices
- Experience with tools including LinkedIn Recruiter, Lever ATS, Gem, Github, etc.
- Experience building pipelines for engineering and other hard-to-fill technical roles
- Excellent communication skills—clear, concise, and personalized in outreach
- A data-minded approach to tracking and iterating on sourcing effectiveness
- Ability to manage competing priorities in a fast-paced, high-growth environment
- Collaborative, curious, and excited to help build exceptional teams
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
