The Technical Services team is a fast-growing team at 360Learning, offering customized technical solutions for our clients, particularly in the Enterprise segment. These solutions include connectors & integrations, automations, reporting, and other innovative developments.
We are now looking for a Technical Services Developer, who will join our well established team of 6 developers to deliver value to our customers, by developing new solutions and maintaining existing ones, bridging the gap between complex business requirements and technical excellence.
In this role, you’ll spend your time crafting high-quality integrations and customizations, while also stepping into the spotlight as a TS Hero on a rotating basis to support and enhance our live solutions. As a Technical Services Developer, you will report to the Dev Lead and the Head of Tech Services. Your mission is to transform specifications into robust software while maintaining a high standard of code quality through collaboration and rigorous testing.
Key Responsibilities as a Developer:Build & Innovate: Design, develop, and maintain scalable technical solutions across our ecosystem, including integrations and automations built on Workato, internal tools, reporting solutions, web applications, plugins, and enhancements to our BigCommerce integration.
Ensure Quality: Perform tests (providing proof of results) and participate in peer code reviews to keep our codebase "hero-grade."
Document: Write clear Setup Guides and Deployment Methodologies to empower our Implementation Specialists and clients.
Collaborate: Participate in daily stand-ups and provide workload estimates to help our Tech Consultants manage client expectations.
It is an exciting opportunity for you to work on a wide variety of new technical solutions : It will provide a rich experience to develop a wide & varied skill set, and get a full understanding of typical product challenges in the SaaS & LMS-industry.
Within 1 month, you will:
Discover the 360Learning platform
Have a global view on our code-base
Obtain an understanding of customer needs & the custom technical solutions to build
Get to know the team
Develop a first internal project
Within 3 months, you will:
Gain skills on our tool stack (Workato, snowflake, github, ….)
Develop Technical Solutions for our customers
Within 6 months, you will:
Take support shifts
Contribute to the development of a wide variety of technical solutions
Ensure scalability of all solutions through documentation, and enablement of teams
Test solutions developed other team members
Within 12 months, you will:
Proactively propose new solutions to develop
Upskill on new technologies & tools
Review the code of your peers
Participate in enhancing our processes towards excellence
The Skill Set
- 3+ years of experience in software engineering, backend development, or integrations
Experience with at least one backend language (Node.js, Ruby, or Python preferred)
Strong understanding of APIs, webhooks, authentication methods, and asynchronous workflows
Ability to design scalable, efficient, and maintainable technical solutions
Experience working with SQL databases or DataWarehouses (Snowflake is a plus)
Exposure to cloud platforms is appreciated
Interest in full stack development, Git workflows and CI/CD practices
You have excellent analytical skills, structured thinking and the ability to synthesise
Strong troubleshooting and debugging mindset
Comfortable working in fast-paced environments with evolving priorities
Fluent English (US/UK), French speaking is a plus
Knowledge of BigCommerce is a plus
Enthusiasm for our culture explained https://bit.ly/Convexity360L
What We Offer
- Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈
- Benefits/Perks: Comprehensive medical, vision, and dental insurance 🏥 RRSP matching starting from day 1 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚
- Balance: We offer unlimited days of annual PTO 🌴 5 days for sick leave 🤒 holidays in accordance with the Ontario Holiday Calendar 🗓 We are a remote-first organization and promote flexible work hours 🏠
- Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
- Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
- Culture: A framework that will help you make an impact - envision what's it like to join 360Learning through our Onboarding Journey: https://360learning.com/blog/360learner-journey/ & Convexity Culture: https://bit.ly/Convexity360L 🚀👩🏻💻🏆
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